Some orders will require additional verification process. If you're a first-time buyer, or if your order total is above a certain threshold, you may receive a phone call or email from the Cardpool support team asking you to verify your order information. This is an industry standard meant to ensure a secure exchange and to protect customers.
If your order has already shipped you cannot change the “ship to” address. However, if your order hasn't shipped, Cardpool may be able to update the address. Please feel free to contact us to check on order’s shipment status.
At this time, Cardpool only accepts credit and debit cards for payment.
At this time Cardpool does not accept international transactions.
Store and merchandise credits are sometimes issued by some merchants when an item is returned to them without a receipt. Many stores treat merchandise credits in the same manner as regular gift cards; however, you’ll need to contact the store to learn their specific terms and conditions.
No, the gift cards you buy from Cardpool will never expire. If you see a discounted card from one of your favorite stores, you can buy it now and use it anytime you’d like.
Cardpool does not charge sales tax, the cost of shipping, or processing fees. The “You Pay” price you see is the total amount you’ll pay for the gift card.
Gift cards are delivered after your order has been processed. Delivery and shipping times differ depending on if you purchased an email or physical gift card.
Email gift cards are delivered via email. While it will typically only take ten minutes for you to receive your eGift card, it can take up to 1 business day if further verification is needed.
Physical Gift Cards
All physical gift cards are sent via FREE USPS First Class Mail and should arrive in 3-7 business days. During peak holiday periods and USPS holidays, delivery may take a little longer.