CARiD ships merchandise worldwide using FedEx, UPS, DHL, & USPS. Many of the products on CARiD.com will ship for free; if you do not see the FREE SHIPPING icon under the product description, simply add the merchandise to your cart and enter your address to see real time shipping costs.
There are a few important things to keep in mind:
If you have not received your merchandise, but your tracking number indicates that it has been delivered;
please contact CarID and a replacement will be processed within 72 business hours. CarID will cover the cost of the new product and handle the claim with the courier.
Lost Package Claims in 3 Easy Steps:
If you are having trouble installing your item, or the product does not seem to be fitting your vehicle, please contact Technical Customer Care, the specialists of CarID will gladly assist you in installing your product.
There are a few important things to keep in mind:
Damage claims in 3 Easy Steps:
If the product you purchased included a core deposit charge please follow the instructions below:
Once CarID receive and inspect the returned product your deposit will be refunded to your original form of payment.
CarID will handle all manufacturer warranty claims on your behalf. Specific warranty information can be found in the "details" section of each product page. Pictures of the flaw or defect may be necessary to complete your claim. Shipping warrantied products back is simple with a prepaid CARiD shipping label.
Warranty claims in 3 Easy Steps:
If you are not 100% satisfied with your purchase, UGG will exchange products in new/unused condition within 30 days of delivery.
Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).
The few exceptions for items that cannot be returned include:
Whether you want a refund, store credit, or an alternative product UGG will process your cancellation request immediately and without any hidden fees.
A few things to keep in mind:
Items that have already shipped cannot be cancelled or modified.
Cancellations in 2 Easy Steps: