To check your order's status, please enter your email address and billing ZIP code.
Carolina Shoe is committed to making your experience with their Customer Service team convenient and enjoyable. To ensure your correspondence is handled in a timely and efficient manner, please complete the following form in its entirety. To place a retail order, please call 1-800-441-4319. Please note Carolina Shoe has online and retail customers. If you wish to inquire about the online order you placed through CarolinaShoe.com, please call 1-844-488-9836 or email [email protected] Your CarolinaShoe.com order inquiries cannot be handled using the following form.
At CarolinaShoe.com, standard UPS Ground shipping is always free. The estimated arrival date to your door is based on the distance from the distribution center in Pennsylvania.
Carolina Shoe ships to the 50 United States, District of Columbia, all military APO/FPO addresses and Puerto Rico only.
At CarolinaShoe.com your security is their primary concern. Carolina Shoe is fully compliant of the credit card industry's Payment Card Industry Security Compliance program (PCI) and their entire staff is subjected to a thorough background check prior to employment. Your credit information is completely masked and can only be viewed or accessed by the security staff. This information is automatically deleted from the files 45 days after your purchase.
Rest assured that CarolinaShoe.com uses the industry-standard Secure Sockets Layer (SSL) during checkout. This process encrypts all your personal and financial information before it is transmitted to the system. To check the security certificate, click on the Thawte logo located every page of this site.
If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original condition to be accepted for returns/exchange (unless defective). Beyond 30 days, these products are guaranteed against defects and workmanship.
Carolina Shoe accepts the following credit cards:
Carolina Shoe does not accepts: