Carson's Coupons & Promo Codes

Carson's FAQ

How to Return Fashion Watch In-store Purchases?

Fashion watches may be returned or exchanged within 90 days of original purchase if the watch has not been worn or the band altered and when accompanied with the original sales or gift receipt.

What is the Swimwear, Intimate Apparel and Underwear Policy for Online Purchases?

Swimwear, Intimated Apparel and Underwear may be returned for exchange or a refund only if the merchandise packaging has not been opened, product has not been removed from original packaging, has not been worn, is not soiled, and has the original tags and labels attached. The Swimwear Security Liner must be in place on swimwear.

Which Payment Options Does Carson's Accept?

Website Orders, Phone Orders (Via A Customer Service Representative) And Our Department Stores Accept: 

  • YOUR REWARDS department store credit cards
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Store Gift card (from either Bergner's, Bon-Ton, Boston Store, Carson Pirie Scott, Elder-Beerman, Herberger's or Younkers)

What If a Product I Choose is Not Available?

Carson's will try their best to fill all orders. Sometimes they underestimate demand. Carson's will let you know via your Shipment Confirmation email if an item becomes unavailable and has been canceled. Carson's also reserve the right to limit quantities sold to an individual based on merchandise availability. Carson's notify your bank or creditor of the cancellation and the authorization amount held by that bank or credit card lender will release the funds to your account at the speed which the they allow themselves for such a transaction.

Can I Make Changes After I Placed an Order?

After an order has been submitted for processing, it is not possible to make changes to the order. 

How to Change the Quantity Or Size / Color Of an Item?

While you are still shopping the site, or viewing your Shopping Bag or during Checkout procedures: 

  • You can Increase or Decrease the number of an item by changing the "QUANTITY" field on the line that refers to the product you need to change 
  • To change the Color or Size of an item while in Shopping Bag, click on the product description title line to return to the product's page. Choose the correct color, size and quantity and add this new item to your Shopping Bag. Now in Shopping Bag again, you will see both items. Simply click "Remove" for the one you don't want and the Shopping Bag will correct itself.

Who Can I Call With Questions About My Store Credit Card Or Bill?

Contact Credit Services at 1-800-942-0739 for questions regarding billing procedures, payments and more.

Is There a Toll-free Number for Customer Service?

Yes! To reach the Customer Care Representative Team, call 1-800-945-4438, 7am-10pm (Eastern Standard Time), Monday-Saturday; 8am-7pm ET, Sunday.