Fashion watches may be returned or exchanged within 90 days of original purchase if the watch has not been worn or the band altered and when accompanied with the original sales or gift receipt.
Swimwear, Intimated Apparel and Underwear may be returned for exchange or a refund only if the merchandise packaging has not been opened, product has not been removed from original packaging, has not been worn, is not soiled, and has the original tags and labels attached. The Swimwear Security Liner must be in place on swimwear.
Website Orders, Phone Orders (Via A Customer Service Representative) And Our Department Stores Accept:
Carson's will try their best to fill all orders. Sometimes they underestimate demand. Carson's will let you know via your Shipment Confirmation email if an item becomes unavailable and has been canceled. Carson's also reserve the right to limit quantities sold to an individual based on merchandise availability. Carson's notify your bank or creditor of the cancellation and the authorization amount held by that bank or credit card lender will release the funds to your account at the speed which the they allow themselves for such a transaction.
After an order has been submitted for processing, it is not possible to make changes to the order.
While you are still shopping the site, or viewing your Shopping Bag or during Checkout procedures:
Contact Credit Services at 1-800-942-0739 for questions regarding billing procedures, payments and more.
Yes! To reach the Customer Care Representative Team, call 1-800-945-4438, 7am-10pm (Eastern Standard Time), Monday-Saturday; 8am-7pm ET, Sunday.