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Casper FAQ

Does Casper Ship Abroad?

Casper currently sell their products in the United States, Canada, Germany, Austria, Switzerland and the United Kingdom. Casper's team is working on bringing the Casper experience to even more countries for their international customers!  

For the latest updates, Casper would suggest you sign up for the newsletter and start following our social media accounts so you can be the first to know when they start shipping to your country. 

How Does Casper Ship My Products?

In the United States and Canada, UPS will deliver your Casper products to your door from warehouse partners in each country. If you aren’t loving your sleep experience, visit the return center.  

Casper also offers in-home delivery and setup with their White Glove service in the US and in the Greater Toronto Area.

Do I Need to Pay Tax?

Sales tax is collected in select states as required by law. Certain states also charge an additional recycling fee for any order that includes the purchase of a mattress.

How Long Can I Keep the Products In the Box?

Casper mattresses can stay in the box for up to three months before their structural integrity is affected. The pillow and sheets can stay in the box as long as you need. Please note that the 100 night trial starts from the night you receive your Casper products, not from the night you start sleeping on them!

Does Casper Offer a Tax Exemption?

Yes! To ensure your request is processed as quickly as possible, reach out to the Customer Experience team at +1 888-498-0003. Prior to placing an order, eligible governmental, non-profit, charitable, and other organizations exempt from tax will need to email a copy of applicable federal and/or state exemption certificates to

Can I Specify a Delivery Date? If So, When Should I Place My Order?

Casper would love to help you coordinate the arrival of your Casper with a move or special event. In most US zip codes, you can opt into in-home delivery and setup of your mattress ! Just select White Glove delivery at checkout.  

For orders delivered with UPS, send Casper an email at so Casper can make the arrangements. A few days before your requested date, you’ll receive a shipping confirmation email and tracking number. Please keep an eye on your tracking number – it's the best way to ensure your Casper gets delivered on time!  

Casper is shipped through a third party shipping service, so Casper cannot guarantee any specific delivery dates, but Casper will do absolutely everything in their power to try. Please note that UPS Ground generally delivers Monday through Friday, with certain cities allowing for Saturday delivery. Casper will recommend you place your order as quickly as possible so Casper can arrange it!

What Size is the Box the Foundation Comes In?

The Casper Foundation comes in compactly shipped in a box via UPS. Please note that this box is heavy! Casper will definitely recommend moving it with two people. 

  • Twin Casper: 72” x 16” x 10” // 54 lbs  
  • Twin XL Casper: 76” x 16 “x 10” // 55 lbs
  • Full Casper: 72” x 16” x 10” // 77 lbs
  • Queen Casper: 76” x 16 “x 10” // 81 lbs
  • King Casper: 76” x 17” x 11” // 86 lbs
  • California King Casper: 79” x 16” x 10” // 85 lbs

Why Do Casper Mattresses Cost So Much Less Than the Mattresses In Traditional Retail Stores?

Unlike traditional mattress companies, Casper doesn't waste money on ginormous showrooms, commissioned salespeople, overstocked inventories, or excessive shipping costs. Instead, Casper will sell their mattresses directly online and pass the savings onto you. Casper's vertically-integrated approach means your Casper is manufactured right here in the US and shipped to you fresh from the factory.  

Casper is proud to offer top-tier mattresses and excellent customer service to save you time and money!

Will Casper Help Me Assemble My Casper Products?

Casper is excited to offer White Glove delivery and removal services in most zip codes. Depending on the service, a courier can not only unbox and place your products in your bedroom, they can also remove your old mattress and box spring to make your move easy.

Will Casper Remove My Existing Mattress?

Casper will offer disposal options for previously owned mattresses in their White Glove delivery markets.  

If you are not in those locations, Casper can give suggestions. If your mattress is still in good condition — without tears or stains — you can check if Salvation Army will pick it up and repurpose it on their website, or you can also refer to a local charity.  

Also, many cities provide bulk recycling pick-up, as long as your bulky items are wrapped in a plastic furniture bag. All New York City customers can leave their old mattresses out on the curb with the rest of their recycling and the city will take care of it. If you are located elsewhere, Casper will suggest calling your local authorities to see if they have a similar program in place.  

If neither of those options are viable, 1-800-GOT-JUNK can do the leg work. While this option isn't free, they will pick up the mattress (and box spring if you’re also parting with that), do everything they can to get the mattress repurposed, or otherwise dispose of it safely.

When Can I Expect to Receive My Casper Products?

Casper's products typically ship out of their respective facilities via UPS 1-2 business days after you place your order and then take between 1-5 business days in transit to arrive at your door. To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. Additionally, more remote areas in Canada may take additional delivery time. 

If you’ve opted into the in-home delivery and setup, the ETA of your Casper products depends on where you are located. Most zip codes will take 3-5 business days to arrive. In parts of New York City and Los Angeles, you can get your mattress as early as the same day (so long as you check out before 3 PM).