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Cheap Tickets FAQ

How to Change My Vacation Package?

If you booked within the last 24 hours, you might be able to change some portions of your vacation package without penalty. We do not charge change fees, but the hotel, car rental company, activity provider, or airline may charge penalty fees that we must pass on to you.

What Should I Do When Hotel Booking Mistakes Happen?

If you find an issue with your booking or have multiple itineraries for the same trip, you can cancel most bookings online with no penalty fees. Once you cancel, you can rebook your trip with the travel details you want.

What Flight Payment Options Do Cheap Tickets Accept?

You must pay for your flight in full when you book. You can pay online with a debit or credit card. CheapTickets does not accept deposits or installment payments.

If I Missed Flight, What Can I Do?

If you missed your flight, please contact your airline directly for assistance. Some airlines may put you on standby for the next available flight.

Requests for refunds due to a missed flight are subject to the airline's penalties and restrictions.

What is the Airline-initiated Schedule Change?

Airlines sometimes initiate involuntary schedule changes due to various factors, such as adjustments to flight number, route, or departure times. If your airline initiates changes to your flight itinerary, you will not be charged for change fees or differences in fare.

How to Manage My Low-cost Airline Booking?

If you booked a flight on a low-cost airline, such as Frontier or Spirit, please contact your airline directly to change, cancel, or manage any part of your booking. Cheap Tickets does not have direct access to low-cost airline booking systems.

To manage your booking, we suggest starting on your airline's website. Many low-cost airlines offer self-service options, such as:

  • Online check-in
  • Seat selection
  • Baggage reservations

What Can I Do If There Shows Flight Booking Mistakes and Name Changes?

If you find an issue with your booking or have multiple itineraries for the same trip, you can cancel most bookings online. Once you cancel, you can rebook your trip with the travel details you want.

How to Cancel My Flight If I Don't Want to Book?

You can cancel most flight bookings online. For some airfares, if you cancel within 24 hours, no penalty fees apply.

If you cancel a non-refundable flight reservation, the airline may issue you a flight credit for a future booking instead of a refund. For more information, please read Use your flight credit. Some flight reservations are not eligible for a flight credit after cancellation. If you cancel one of these reservations, you will lose the value of your ticket.

Before you cancel your flight, review the Airline Rules & Regulations portion of your itinerary for any airline cancellation fees. Any applicable fees are always charged by the airline, not Cheap Tickets.

How to Change My Flight?

If you booked in the last 24 hours, you may be able to cancel your flight and rebook your changes online without penalty.
If your itinerary or confirmation email shows that you booked a Basic Economy or Light fare, your reservation cannot be changed. For other fares, if you booked more than 24 hours ago and need to change your flight, please contact Cheap Tickets .

What Does the Department Of Transportation Requirements Compliance Means?

The US Department of Transportation's Airline Passenger Protection Rules regarding the advertising of airfares and baggage fees became effective on January 24, 2012.

How Much is the Baggage Fees and Allowances for Flights?

Your baggage fees and allowances depend on your airline and the type of fare you booked.

How It Works Of Managing My Seat Assignment?

For most flights, you can choose your seat during booking. Cheap Tickets sends your seat selection to the airline at the time of booking, but Cheap Tickets cannot guarantee your seat assignment.

When Does the Online Flight Check-in Open?

Online flight check-in opens 24-48 hours before your flight departure. You'll need your 6-digit airline confirmation code (example: L84RTL) from your itinerary to check in.