In the unlikely situation of Cherish being out of stock of an item you have ordered, you will be contacted within 24 hours by phone or email to offer an alternative product at the same or higher value or a full refund.
Once a product is engraved Cherish will not replace it unless the engraving is wrong or the product is supplied faulty (they have robust quality control processes in order to keep these eventualities to an absolute minimum level). You cannot return an engraved product if you change your mind about the actual product as it's impossible to un-engrave and resell the item. Nor can you return a product if you have made a mistake in specifying the engraving, it is your responsibility to enter the correct text in the engraving field/s.
If you want to cancel your order you need to tell Cherish as soon as possible and within 24 hours of you placing the order, however, if your order has already been engraved you cannot cancel it (please note in busy times Cherish sometimes engrave and despatch orders within 1 hour of it being placed). Cancellations cannot be accepted after a period 24 hours of the order being placed or if your order has already been engraved.
In the unlikely scenario of your engraving not being as you've specified online Cherish will immediately replace your order free of charge using Express Service. Please note; you will need to email Cherish a picture of the incorrect engraving to [email protected], so that Cherish may not even need the product returned in order to send out the new correct unit. In some cases such as sterling products Cherish will need the items returned (Cherish will refund your carriage).
Yes totally! Cherish use the services of PayPal and Worldpay - both world recognised names as secure payment services.
Alas not, orders must be placed online, so that secure payment processing can be utilised and so that you can specify exactly what engraving you need.
The following areas that Cherish ship to don't have to pay VAT: Andorra | Australia | Canada | Iceland | Japan | Jersey | Guernsey | Liechtenstein | New Zealand | Norway | San Marino | Switzerland | United States of America | Vatican City. Consequently when checking out 20% VAT will be removed from the total.
If your order is £35 or over in value (and you are in The UK) carriage is free via Royal Mail First Class Post.
For the UK... Via first class post as standard (£2.99 - estimated 3-5 day delivery time - but please allow up to 10 days). To upgrade your despatch for UK mainland orders to a next working day courier service (2 working days in total as we despatch the next working day after the day of ordering) opt for the £5.99 Platinum Service - please note working days are Monday - Friday (not including Bank Holidays).
Cherish despatches the next working day after the day you placed your order (i.e. not including weekends).
Platinum service is only available for mainland UK, it is a next day service via our courier (Interlink Express) that will require a signature upon receipt. Interlink Express will text your mobile number (if you have supplied it when ordering) with an estimated time frame for delivery on the day of your order. If the driver does not arrive during the specified 1 hour window, please call Interlink on the number provided on your text message.