Chi Chi London is an online fashion retailer only.
Sorry, but for security reasons and in order to protect customer data, they regret Chi Chi London cannot take telephone orders. Be safe in the knowledge that web transactions via their site are encrypted via GeoTrust® which acts as the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.
All sizes on Chi Chi London 's website are displayed in UK sizing.
If the dress you require is available for pre-order this means that the dress which you require is due to be released by Chi Chi Clothing at a later date. This will be highlighted on the product page as to the expected release date. Payment can be made for the item before the stock arrives in which Chi Chi London will reserve your chosen size to be despatched on the release date. The shipping method you choose will be the chosen courier methods Chi Chi London will dispatch your item with when the dress is released.
The expected release date is an approximate date of dispatch and can be subject to change due to delays or earlier dispatch. Where an order contains both pre-order item(s) and any additional item(s) currently in stock the order will be dispatched when all the items are in stock.
Chi Chi London understand how frustrating it can be when an item you are desperately wanting is currently out of stock.
For any item which is out of stock you can locate the item on website, choose the size you require and if the item is out of stock the shopping bag icon will change to notify me when back in stock. Choose this option, register with Chi Chi Clothing and their system will alert you by email should they receive new stock in the in the size you require.
When new stock is received they are sold on a first come first served basis.
In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If these events occur Chi Chi London will contact you as soon as possible to confirm any cancellation / amendment to your order. If your order contains additional items, Chi Chi London will dispatch the rest of your order and refund the item which is out of stock.
Chi Chi London can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbour at your request. You can add this request to the notes on your order. Do please be aware that any instructions left are only requests and are not guaranteed by the courier service. If it is not possible to fulfill your request a calling card will be left which will include details of how to re arrange delivery or collection of your parcel.
Chi Chi London dispatches parcel from Monday - Friday 8:00am to 6:00pm. For next working day delivery UK customers have until 6:00pm to place their order. All orders placed after 6:00pm Monday - Friday will be dispatched the following working day wherever possible (peak times may be longer) For Saturday delivery UK customers have until 6:00pm Friday to place their order. Please note Saturday delivery must be selected at checkout. Any orders placed after 6:00pm Friday for Saturday delivery will be delivered the following Saturday.
To ensure efficient shipping of your order Chi Chi London aims to have the parcel dispatched as quickly as possible. Unfortunately this does mean that once you have confirmed your order you will not be able to make amendments to the order. Chi Chi London is also unable to add coupon codes to orders once they have been placed.
Once your order has been placed you will receive a confirmation message by email. This will contain your order number, delivery details, items ordered and shipping method.