Christophe Robin US Coupons & Promo Codes

  • FeaturedSale

    Winter Sale - Up to 50% Off Selected Items

Christophe Robin US FAQ

What Happens If I Am Not At Home to Accept My Product?

Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

Will I Be Charged Customs and Import Charges By Christophe Robin?

It is possible yes. 

Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.

As they don’t have control over these charges Christophe Robin is unable to advise what the cost may be.

How to Contact Christophe Robin US?

  • Call Customer Service team on 1437 5369 269
  • Monday to Thursday: 6 am - 9 pm MDT
  • Friday: 6am - 5pm MDT
  • Sunday: CLOSED

I Have Received a Faulty Item from Christophe Robin. What Should I Do?

To speed the process up, it would really help if you could find the information below before contacting Christophe Robin, don’t worry if you can’t though, Christophe Robin can help once you get in touch. 

  1. Order Number
  2. Products Name
  3. Details of the fault
  4. Images that support the fault, if applicable

As soon as Christophe Robin has looked into the fault they will let you know what we plan to do next by sending you an email.

What is the Status Of My Order At Christophe Robin?

Your account makes it easy to keep track of all your orders. 

Once logged in, you will see each individual order that you have placed with Christophe Robin. Select the one that you want and you will be provided with all the details you need about that order.

Christophe Robin will also send you a dispatch email as soon as your order is on the way.

How Will I Know When My Order Has Been Dispatched By Christophe Robin?

Christophe Robin will send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. 

Christophe Robin may ship items separately in the event of one or more of the items being delayed.

The Item I Ordered is Out Of Stock. Why is It On the Website Of Christophe Robin?

All items ordered with Christophe Robin are subject to stock availability. Christophe Robin wants you to be able to order and receive the products you love with ease, so Christophe Robin will always aim to let you know if an item is out of stock. 

Now and again there can be an unexpected delay if so Christophe Robin will get in touch to let you know.

Why Can't I Add a New Payment Card for My Order?

If you want to add new payment details then you will need to do this at the checkout stage.  

Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite Christophe Robin products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

Why Can I See a Transaction Pending In My Paypal Account At Christophe Robin?

Once you place an order, the payment will show in your account as pending until Christophe Robin sends the products to you.  

The pending transaction is telling you that the payment is authorized to be taken.

I Have a Payment Problem On My Order. What Should I Do?

If you are seeing the status 'Payment Problem' on one or more of your orders then this means that Christophe Robin need you to check the payment information that has been submitted. 

Click on the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. Christophe Robin also recommend checking funds in the account.

Will I Be Charged Vat By Christophe Robin US?

Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).  

Christophe Robin recommends that you contact your local customs office for information as customs policies and practices vary widely from country to country.

How Can I Pay for My Order At Christophe Robin?

Christophe Robin offers a variety of online payment methods to ensure customers can place orders with ease. 

  • VISA
  • MasterCard
  • PayPal
  • American Express

You can select your preferred payment method at checkout.

As Christophe Robin takes fraud very seriously, you will face validation and authorization by them and the card issuer.

Christophe Robin does this to ensure that customers are safe while they shop.