Only customers who ship their order to a New York State or California address will be charged tax. Taxes will be assessed based on State and Regional tax laws. If you are shipping outside of New York and California, you will never be charged tax. If you live in New York or California and have a tax exempt certificate, please place your order now and email a copy of your tax exempt form to [email protected] and reference your order number. We will adjust the taxes on your order upon the receipt of your tax exempt form.
Many of the items available online are also available in our stores! If you would like to check if a specific item is sold in one of our stores, please call your local Cookie's Kids store and Cookie's Kids will check for you!
There are many reasons a credit card can decline. In many cases, it is a simple typo in the expiration date or security code. Give us a call as soon as possible at 877-942-6654 to update your payment information. You may also call your bank or credit card company to determine why your card was declined.
In most cases, yes, you can ship to a different address than your billing address. In some cases, Cookie's Kids may require further verification, which may or may not require your order to be shipped to the billing address that your bank has on file. If this occurs, your order will be placed on hold until Cookie's Kids is able to speak with you to verify your order.
You can bring your online purchase to a Cookie’s retail store within 30 days of purchase for an exchange only. Please make sure to bring your receipt. If you would like a refund, you must go through the normal return process and mail the item back to Cookie's Kids.
If you originally placed your order through CookiesKids.com, you may log in to your CookiesKids account to get your RMA number. Once you submit your request, it may take up to 1-2 business days to email you an RMA number. As an alternative, you may call at 877-942-6654 to obtain an RMA number.
If you originally placed your order on Amazon, you may submit a return request through Amazon.com. As an alternative, you may call at 877-942-6654 to obtain an RMA number.
If you originally placed your order through eBay, you may submit a return request through eBay.com. As an alternative, you may call at 877-942-6654 or email at [email protected] to obtain an RMA number.
Yes, you can pay with an international credit card; however, Cookie's Kids may require further verification. If this occurs, your order will be placed on hold, and Cookie's Kids will email you with the steps to verify your order.
Please note that all prices are quoted and charged in U.S. Dollars.
Cookie's Kids accepts Visa, MasterCard, Discover, American Express, Military Star, and Diners Club. Cookie's Kids also accepts PayPal.