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Couverture & The Garbstore FAQ

Do I Have to Pay Customs and Import Charges At Couverture & The Garbstore?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, Couverture & The Garbstore has no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. 

Couverture & The Garbstore will recommend contacting your local customs office for current charges before you place an order. 

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. Couverture & The Garbstore has no control over this, and cannot supply any details why or for how long your parcel will be delayed.

I Am Having Difficulty Placing an Order?

If you are experiencing any problems during checkout please check the following : 

  • The information I have entered is spelt correctly and doesn'™t include any foreign keys. 
  • My email address has been entered and spelt correctly.
  • My credit/debit card is still valid with sufficient funds to cover the cost of the order.
  • You are using the latest browser software compatible with website.
  • Your billing address matches the address registered to your credit/debit card.

What Currency Will I Be Charged In At Couverture & The Garbstore?

All orders are purchased in pounds sterling (£). The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when your account is debited. Please note that rate used by your bank or credit card company may not be the exact rate as stated at time of purchase.

Do You Ship to PO BOX Adresses?

Yes, please be aware that PO BOX addresses often cause complications with online fraud prevention checks and may slow up your order process. Couverture & The Garbstore is currently unable to deliver to BFPO addresses. 

Will My Item Require a Signature On Receipt Of Delivery?

Yes, all items will require a signature on receipt of delivery, so it is important to make sure there will be somebody present at the delivery address in order to receive the item.

How Much Does Shipping Cost Of Couverture & The Garbstore?

The shipping calculator will automatically work out the cost of your order once you have chosen a shipping destination in the basket section. Shipping costs will vary depending on the weight of each item placed in your basket and shipping destinations. 

* Orders must be placed before 12pm for next working day delivery, UK mainland only.

Can I Order By Telephone At Couverture & The Garbstore?

No. Couverture & The Garbstore is unable to take payment by phone or email.

How Do I Make a Purchase At Couverture & the Garbstore?

Once you have selected your items simply choose the size and quantity then click add to basket. You can either enter the checkout following the prompt or click on the basket icon in the top right of your screen. If you encounter any problems please contact customer service team at -