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Crazy 8 FAQ

Why Does Crazy 8 Charge Sales Tax On Online Orders?

Crazy 8 is required by law to charge sales or use tax in any state in which they have a physical presence. Crazy 8 currently operates retail stores in all 50 states. The actual tax rate applied to your purchase is based on the destination of the order. Please note, some states require us to tax shipping and handling charges as well as merchandise charges.

How Can I Cancel My Order At Crazy 8?

If you wish to cancel your order and less than 30 minutes have passed since you placed it, please call Customer Service at 1-877-4-CR8ZY8 (1-877-427-8998). 

Mon–Fri: 6 a.m. to 6 p.m. PT; Sat: 7 a.m. to 3 p.m. PT; Sun: 8 a.m. to 4 p.m. PT 

Crazy 8 will do their best to cancel your order at this point. However, please keep in mind that the systems are designed to get orders on the way as quickly as possible, and Crazy 8 will be unable to cancel your order if it’s already entered their shipping & handling process.

Why are Some Products Removed From My Shopping Bag?

Typically, a product will only be removed from a shopping bag if it has sold out in the time since it was added. 

When Will My Credit Card Be Charged By Crazy 8?

Your debit or credit card will be pre-authorized at the time your order is submitted. The funds will be held by your bank, which may affect your account balance. Crazy 8 is not responsible for overdraft fees. Your debit or credit card will be charged at the time the order ships.

Do Crazy 8 Ship Outside the United States?

Yes! Crazy8.com currently ships to several countries in Europe, Asia and Pacific, North America, and the Middle East as well as to Military (APO/FPO) addresses and U.S. Territories (including Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa). Additionally, the site accepts all international billing addresses.

How Quickly Will My Order Be Processed At Crazy 8?

Crazy 8 wants you to get your new items as quickly as possible! All domestic orders received prior to 12:00 p.m. ET, Monday—Friday, are processed within 1–2 business days upon credit card validation. Standard delivery shipping takes 5–7 business days after order processing. 

Orders going to AK, HI, APO/FPO addresses and U.S. Territories are shipped via USPS Priority Mail and may take up to 20 business days for delivery. 

If you need a special item right away, Crazy 8 will offer 2 Day, Next Day and Saturday deliveries to most addresses.

How Do I Check the Status Of My Order at Crazy 8?

There are three easy ways to check the status of your order. 

  • Simply search by your order number—there’s no account needed. 
  • Log into your account and get real-time updates on your order status.
  • Track your order through the shipping confirmation email.

How Do I Pay for My Order At Crazy 8?

Crazy 8 accepts all major credit cards (American Express, VISA, MasterCard, JCB, and Discover/Novus) and PayPal, as well as Crazy 8 Gift Cards and E-Gift Cards. Unfortunately, Merchandise Credit cannot currently be used online.

How Do I Place Orders At Crazy 8?

It’s easy to place an order on crazy8.com. 

  • Select the item you would like to purchase and click “Add to Bag” from the Quick View or Product Detail page. 
  • You can keep shopping or go to Checkout.
  • When you are finished shopping, click on the Shopping Bag icon at the top right corner of the page and follow prompts to check out.

You will receive a confirmation email that includes your order number. You will also receive an email when your order ships.

If you prefer to order by phone, please call Customer Service at 1-877-4-CR8ZY8 (1-877-427-8998).