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Cyber Florist FAQ

Which Payment Methods Does Cyber Florist Accept?

You can pay for your order right away when placing it via credit card or PayPal, or later via check or money order. However, please note that Cyber Florist only process orders after they receive payment.

Credit Card

Cyber Florist accepts Visa, MasterCard, American Express and Discover. Their secure connection ensures that your credit card details are always completely confidential. Please note that if it is your first payment with Cyber Florist, they will require a telephone confirmation before processing the transaction.

Please use this option if you'd like to pay with your PayPal account. Please note that after your payment is completed, you need to wait until you're redirected back to the site from PayPal. Otherwise the payment may not be credited to your account

You can choose the most convenient way to pay for your order during the checkout. Cyber Florist also accepts checks and money orders. If they’re preferable please, select ‘Pay Later’ option on the payment page and contact Customer Support once your order is placed.

Does Cyber Florist Offer Holiday Delivery?

Please make your order in advance to ensure timely delivery on holidays. Cyber Florist cannot guarantee same-day or next-day delivery for the following holidays: New Year, St. Valentine’s Day, International Women’s Day.

If Cyber Florist receives a late order, they will do their best to deliver it on time; however, Cyber Florist may need to postpone delivery for one (1) day. Cyber Florist will contact you in advance to make sure this is acceptable to you.

Please note: if Cyber Florist receives an order for these holidays less than 48 hours before the delivery date they reserve the right to deliver it one (1) day earlier (December 30th, February 13th, March 7th) without additional arrangements. If this is unacceptable, please do not forget to mention it in the ‘Additional Info’ field.

*Please note that there is no delivery on January 1st and 2nd in most areas, so please try to send your gift for delivery on December 30th-31st or January 3rd-4th.

If I'm Not Satisfied With the Delivered Flowers, What Should I Do?

If you are not satisfied with the quality of delivered flowers, please notify Cyber Florist as soon as possible, describing the issue in detail. Due to the perishable nature of goods delivered Cyber Florist is not able to accept claims sent in more than 48 hours after delivery takes place.

Please note: the receipt signed by the recipient includes the following statement: 'No claims on the quality of items delivered’, as well as a detailed description of delivered items. The recipient should make necessary notes in the receipt in case the flower quality is unsatisfactory.

Cyber Florist respects their customers and do our best to satisfy them. But Cyber Florist will ask their customers to realize that any claim must be understandable and reasonable.

Cyber Florist's main goal is customers’ 100% satisfaction; so if there is a valid complaint, Cyber Florist will either re-deliver the order with an apology, or issue a refund.

What is the Order Modification & Cancellation Policy?

If for some reason you wish to cancel the order or update the order details, please let us know as soon as possible. Cyber Florist will immediately accept your request for cancellation or update, provided the request is sent before the delivery takes place. Please try to notify Cyber Florist of necessary updates at least 48 hours prior to scheduled delivery time.

An order cannot be cancelled if the gift has already been arranged for delivery.

If Cyber Florist is unable to deliver the order due to the recipient's address being incorrect, they will notify you immediately. In some cases, you will have an opportunity to re-direct your order to another recipient or even to another city or country.

If the customer requests cancellation, Cyber Florist may not be able to refund the order.

The delivered goods cannot be replaced or returned.

What is the Substitution Policy?

Depending on the time of year, the availability of certain sorts of flowers in different regions may be reduced. Additionally, flowers of certain shades may be unavailable on the delivery date. Thus the delivery of a bouquet/flower arrangement quite identical to the one shown on the website may be impossible.

In this case, the local florists will deliver an arrangement of similar or higher value. Cyber Florist will do their best to keep the original shape, size and color range of requested bouquet/flower arrangements, however some deviations are allowed to occur. In a single-type-flower arrangement (like a rose bouquet) keeping flower type will prevail over color matching.

Other types of gifts such as sweets, gift baskets, candy bouquets, chocolates boxes, etc., may vary according to the assortment of a certain region. Their top priority is to ensure the value and integrity of items delivered when being forced to make substitutions.