You can set up, amend or cancel a Direct Debit at anytime by contacting us at [email protected] You can choose to pay either the minimum amount due on your statement, a fixed amount or the full amount. We will always confirm any changes we agree with you in writing and the amount due to be taken will appear in advance of the due date and will show on your personal account statement.
If you have a Damart Select personal account, you can make payments online towards your balance. When you click 'My Account' there is an option to 'Make A Payment', please follow the on screen instructions and fill in all required information.
Each month you will be sent a statement which will include your total balance. You must pay the minimum amount due by the date specified on your statement to avoid going into arrears.
If this is your first visit after registering as a customer you will need to enter your 10 digit customer number when prompted on 'view statements'. This will take around 24 hours to update with your Damart account details. If you are experiencing any issues with your account details please contact us at [email protected]
If an item is out of stock, it will tell you on the website and you won't be able to order them online. You can contact us with the reference number, size/colour of item and we can check if further supplies will come in.
If you have quoted your offer code during the checkout process, the free gift/discount will show in your basket before you place your order and within the order confirmation received.
It normally takes around 14 working days for your account to be credited. If you enter your email details when you place your order, Damart is able to send you an email a soon as Damart receives your returned items.
You can arrange an item exchange by returning the unwanted item and indicating on the returns form the item reference number you wish to be sent in exchange. If the item you wish to have in exchange is of a higher value please remember to enclose the additional payment. If the item value is lower we will send you a refund within 10 days if you paid by cheque or giro, or credit your personal account if you paid on account.
Providing the item is in stock you will receive your replacement order within 7 days of us receiving your request. If it's not in stock we'll email you immediately if we have your email address, or, if not, we'll write to you to let you know.
Orders placed online are processed straight away and may already be at our warehouse being packed. Therefore Damart is unable to cancel any orders unless an item(s) is still out of stock. If you would like to cancel an out of stock item please email us at [email protected] stating your order number and the item you wish to cancel and Damart will confirm if we are able to cancel the item for you. Damart aims to reply within 24 hours. If you paid by credit or debit card, personal account or by Direct Debit, you will not be charged for the cancelled item(s). If you paid by cheque you will receive a refund within ten working days of Damart confirming the cancellation.
Damart aims to deliver within 7 days for standard delivery, but it's often much sooner. Express delivery orders placed on Monday will be delivered Wednesday, Tuesday orders will be delivered on Thursday, Wednesday orders on Friday, Thursday orders delivered on Saturday, Friday orders on Monday and Saturday / Sunday orders are delivered on Wednesday.
Online or by calling 0871 200 9000 between 8am – 8pm, seven days a week.
Or by post at Damart, Bowling Green Mills, Bingley, West Yorkshire, BD97 1AD. Please remember to quote your offer code when you order to receive your latest promotional offer.