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David's Cookies FAQ

How Do I Place an Order That Will Be Shipping to Multiple Locations?

You will be able to choose multiple shipping locations during the checkout process. Please feel free to email David's Cookies or call their customer service department at 1 800-500-2800 about any concerns you may have. 

If the Item is Delayed In Shipment Or Not Delivered, Will David's Cookie Reship the Item?

Because these products are perishable food items & cannot be restocked once they leave the facility, David's Cookies cannot be held responsible for orders that are delayed or not delivered because of an incorrect or insufficient address. Please make sure that the shipping address is absolutely correct before you submit the order.

Can I Check the Status Of My Order Online?

Once the carrier has picked up the order, you will be able to track the shipment of your order by logging in to your account or by tracking your package using the tracking number that was emailed to you on UPS.com.

How Can I Be Sure That My Order Went Through?

Once you have completed the order process you will receive an order confirmation number. If you do not receive a confirmation number this means that your order did not go through. Additionally, you will receive an e-mail notification confirming your order. Please note: If your e-mail address was not entered correctly, you will receive an order confirmation number, however you will not receive the e-mail confirmation.

Can I Would Like My Order to Ship Out On a Future Date

If you would like the shipment of your order to be delayed, please choose the desired delivery date on the calendar during the checkout process.

Is It Safe to Enter My Credit Card Information On David's Cookies' Web Site?

To insure the safety of your credit card information, David's Cookies uses Secure Socket Layer technology (SSL). SSL is a protocol designed by Netscape Communications that provides encrypted communication. This makes it impossible for anyone besides for David's Cookies to access your private billing information. 

Which Credit Cards Does David's Cookies Accept?

David's Cookies accepts Visa, Master Card, Discover, and American Express.

View All David's Cookies FAQ