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DD4 FAQ

How Do I Request Complaint From DD4.com?

In the unfortunate event that buyer and supplier can’t reach an agreement during the 15-day Open Dispute time period, the buyer may escalate the dispute. Both "Contact Supplier"and "Open Dispute" are steps taken by the buyer to talk and negotiate with the supplier. The last step in the process, however, escalates the matter to DD4. 

By filing a claim, the buyer basically states he or she us unable to reach a fair, reasonable agreement with the supplier and requests DD4 to step in to handle the matter. Reasons to escalate the dispute may vary, but include supplier not responding to buyer requests or refusing to partially refund buyer for an order sent in unsatisfactory condition.

Sometimes There is No Response After I Clicked a Button. Why?

You might be using an internet browser that is not compatible with website. Please try again using Internet Explorer or Firefox. If you are accessing DD4 using Internet Explorer or Firefox, try deleting the cookies in your internet browser.

Can I See Product Prices In My Local Currency?

Please be advised that all product prices on DD4 are all shown in US dollars currently.

How are Shipping Costs Calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it's best to check and compare which is most affordable and economical.

I Can't Track My Order Using the Tracking Number Provided. What Can I Do?

If you can't track your order using the tracking number provided: 

  1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information.
  2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

When Will I Receive My DD4 Refund?

The refund caused by order cancellation, refund agreement or Mediation will be process instantly from DD4 account. However, it may take 7-10 business days for it to display on your credit card statement. 

Refunds are issued based on the payment method used at the time of purchase. Please refer to the below table for the detailed refund time: 

Late Refund. If you haven't received a credit for your return yet, here's what to do: 

  • Credit Card Refund and Debit Card: Contact the credit card company. It may take some time before the refund is posted to your account.
  • Bank Account Refund: Contact your bank. There may be some processing time before the refund is posted to your account.

How Do I Track My DD4 Order?

After the supplier ships your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided.  

Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact your supplier for more information.

How Does DD4 Protect My Payments?

  • For Buyers
    Pay securely with your credit card without exposing your details. 
  • For Suppliers
    DD4 will verify the credit card details for every transaction. You will only be asked to ship the order after DD4 confirm payment is received. 

How Do I Pay for an Order?

To pay for your order on DD4, follow the steps below: 

  • Select the order and click the "Pay Now" button 
  • Choose your preferred payment method on the checkout page

DD4 supports Visa, MasterCard, JCB, Western Union, and wire transfer via banks. To learn more about payment methods on DD4, please refer to DD4 Payment Options.