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Delivery.com FAQ

How Do Delivery Points Work?

Every time you place an order from a local business listed on delivery.com — be it for food, laundry, groceries and essentials, or alcohol — you earn 20 Delivery Points for every $1 spent on the subtotal. So a $50 order, before tax and tip, nets you 1,000 Delivery Points. Please note that gift card purchases do not earn Delivery Points.

Where Do the Ratings and Reviews Come From?

All ratings and reviews come from the delivery.com community, and a user can only leave a review after completing a purchase with that merchant.

Your opinions help members make informed decisions (“You won’t find fresher sushi this side of the Pacific!”) and they help merchants improve their service with valuable customer commentary.

How Do I Change Or Cancel My Order at Delivery.com?

If your order is scheduled for ASAP delivery or pickup, the merchant will already be in the process of preparing the order. For that reason, any changes or cancellations are best sent directly to the merchant.

If your order is scheduled for delivery or pickup at some point in the future, you can cancel or change the order up to one hour before the scheduled time. Go into your Order History, locate the “Awaiting order” and click the “Cancel order” button.

How Do I Know the Restaurant/store/cleaner Received My Order?

After you place an order, you’ll receive an email from Delivery.com confirming that Delivery.com received your order. If you opt into text message notifications, you’ll receive a text as soon as the merchant confirms your order.

Note: Orders placed for future delivery or pickup are sent to the merchant around one hour before the scheduled delivery/pickup time. If, at the time of confirmation, the merchant informs Delivery.com that they have a problem fulfilling your order (e.g., an item is unavailable), Delivery.com will notify you immediately. In the case of future orders, it’s best to provide an accurate phone number and keep your phone handy in case Delivery.com or the merchant need to reach you.

Can I Schedule an Order for Some Time In the Future?

Sure can. On both the search page and the menu page, you’ll see a message at the top of the screen that says, “Delivery for Today at ASAP.” This is the default setting. Click that, and you can select any delivery or pickup time up to one week in advance. Press Update and you’ll be ready to place your future order.

How Much Does It Cost to Use Delivery.com?

$0. Delivery.com doesn’t charge customers anything to use the service, so any delivery fees you might see are coming directly from the merchant to support their delivery staff.

What is the “Default” Sort Setting?

The default sort is based off of factors like distance, ratings, and your own personal ordering history. It’s not based on paid advertisements from merchants; besides the clearly marked Sponsored listings at the top of the results, Delivery.com doesn’t charge merchants to improve their search rank, like some of the other guys do.

How Do I Filter My Results?

After you enter your address and press Search, you can sort the results alphabetically, or by customer rating, distance, or minimum subtotal. You can also select and combine filters like cuisine types or special offers.

How Do I Use Delivery.com?

Enter your address in the search bar on the home page, select the category that you’d like to browse (i.e. Food, Alcohol, Groceries or Laundry), and press the orange Search button. On the results page, you can switch between categories by clicking the tabs at the top of the page.

If you know exactly what you’re looking for (e.g. “Pinkberry”) or just have a general idea (e.g. “frozen yogurt” or “banana split”), you can also enter keywords into the second search bar.

What’s Delivery.com?

It’s all in the name. At delivery.com, you can order delivery online from your favorite local restaurants, liquor stores, grocery stores and dry cleaners.

You can order pickup too, but deliveryandpickup.com didn’t have quite the same ring to it.