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In most cases, orders are declined due to a mismatch of address, zip code or security code. The information you provide must be correct and must match the information your credit card company has on file.
If you have checked your information and it appears correct, please contact DERMAE to so DERMAE can help troubleshoot the problem. If you'd like, you can also place your order with DERMAE over the phone.
DERMA E offers a wide variety of products, some of which contain naturally-scented essential oils, some of which contain phthalate-free fragrance blends and some of which are completely fragrance-free and scent free.
If you are using any skin care product for the first time, particularly if you have a history of extreme skin sensitivity, we suggest you conduct a self-patch test to check for the possibility of an adverse reaction. Simply apply a small amount of product on the inside of your arm or underneath your jaw line. Allow at least 24 hours to pass before checking the area. If no reaction has occurred, the product should be safe for you to use as directed. If a reaction does occur, do not use the product.
If you have an allergic reaction to a DERMA E product, discontinue use immediately and consult your physician. You may return the product to the location where you purchased it or to DERMA E for a full refund.
To choose the best facial skin care products suited for you, determine what your biggest skin concern is and consult the Top Skin Concerns section of this website. The products are categorized according to primary skin concerns such as Age Spots, Dark Circles, Sagging Skin and Wrinkles. Additionally, within the Top Skin Concerns section, you can select products based upon your skin type, such as Aging/Mature, Dry/Damaged, Combination, Oily/Blemish-Prone or Sensitive.