DHGate Coupons & Promo Codes

DHGate FAQ

How Do I Change My Shipping Address?

Shipping address for your order can only be changed prior to your seller shipping your package. After your package has been shipped, the shipping address cannot be changed.

How Soon Will I Receive My Items After My Order Placed?

There are two key factors that will decide when you will receive your items. 

  1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 15 working days---specified by seller according to the item's stock status.
  2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from.

Why I Cannot Refund Payment to My DHpay Account?

If you'd like to deposit the refund to your DHpay account, you need to fill a document named Letter of Commitment which is needed by our financial department.

I Refused the Parcel, Why I Did Not Get the Refund?

If you do not want the goods on your own reason, you need to pay the returning shipping cost and sending postage, and when seller received the goods DHGate will refund you.

Why I Cannot Demand DHGate Send Money Back to My Assigned Account?

In order to ensure the security of refunds, DHGate must return the money to the same account which you used to pay for the order. If you'd like change the refund account, DHGate can only deposit the refund to your DHpay account. DHGate has no access to change to your assigned account.

How Can I Get a Refund If My Card is Not Exist / Expired?

If you paid with a credit card, the money will be refunded to your card. To secure the safety of your account, DHGate can't refund to other cards. 

Why I Get Money Not Much As Representative Promised?

  1. If you used coupon when placing the order, the refund will be coupon first, and then will refund the rest to your account. The coupon can be used again if they were in the valid period.
  2. The charging fee is different from different bank, please check whether your bank will charge you or not when refunding.

Why the Bank Charge Me Processing Fee?

Even though DHgate Buyer Protection is free for all buyers, the following costs are not covered: 

  1. Currency conversion fees charged by your credit card issuer. 
  2. Credit card transaction fees.
  3. Floating exchange rates.

Please contact your issuing bank for further information.

What Should I Do If My Credit Card Or Debit Card Doesn't Go Through?

The decision to reject your credit card payment is typically made by your card issuing bank (not by DHgate). To protect your security and privacy, your bank cannot provide DHgate detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues. 

Top 7 reasons why credit card payments are rejected: 

  1. The transaction was blocked by the payment server because it didn’t pass all the risk checks. 
  2. Insufficient Funds
  3. Referred
  4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
  5. Expired card
  6. Fraud suspicion
  7. Declined by bank (no specific reason provided)