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Discover Car Hire FAQ

Do I Get a Refund If I Return My Car Early?

No, the car rental company will not refund you any money for returning the car early, unless they make a special exception. Contact the car provider directly to find out more.

Why Do I Need to Provide My Flight Number?

Your flight number is necessary to help the car provider track your travel time, especially if someone from the car rental company is supposed to meet you at the airport when you arrive. Without the flight number, the rental company may not know your exact arrival time or may be unaware that your flight’s been delayed.

Can I Return the Car Later Than My Original Drop-off Time?

If you can’t return your car at the agreed drop-off time, the first thing to do is to inform the car rental provider. If you’ll be arriving just an hour or two after the original drop-off time, it might possible to drop off the car later than originally agreed. However, in this case, you’ll be charged for a full extra day. If you’re more than two hours late without giving prior notice to the rental company, you’ll be charged for one more day and might also be subject to a fee for failing to return the car at the originally scheduled time.

If I Modify My Booking, Will the Car Rental Price Change?

If you request a modification, Discover Car Hire cannot guarantee that the price will remain the same. This will depend on the type of request, the availability of car models, pick-up and drop-off times, and the prices in force when the change is made. However, Discover Car Hire does not charge any modification fee.

Do note that the success of your booking modification is not guaranteed, especially if the change is requested at the last minute. If you request a modification less than 48 hours before your original pick-up time, your prepayment will not be refunded—Discover Car Hire will only refund Full Coverage in this case.

What Should I Do If My Car Breaks Down Or I’m Involved In an Accident?

If your rental car breaks down, you should contact the breakdown assistance service. Their contact information should be stated on your rental agreement document. You should also contact the car rental provider to find out how your rental car will be replaced.

If there’s been an accident and someone needs medical assistance, the first thing to do is contact emergency services. After that, contact the police and then contact your car rental provider.

Why Do I Have to Pay the Deposit At the Pick-up Time?

The car provider requires you to pay a deposit for any potential car damages or future expenses, such as administrative fees, missing fuel, tickets, fines, and other risks. It’s possible to reduce the deposit amount by purchasing additional insurance at the counter.

Will I Have to Leave a Deposit When I Pick Up the Car?

Yes, you will. If you choose Full Coverage with Discover Car Hire, your excess amount will be significantly reduced, but you will still be expected to pay the full deposit when you pick up the car. Information about the exact amount of this deposit will usually be stated on your Confirmation Voucher. The deposit amount depends on both the type of car that you choose and the country you travel in.

How Much is the Excess Of My Rental Car?

Each car has a different amount of excess. The best way to determine the exact amount is to check the rental conditions under the picture of each car when searching for a rental (the blue “Rental Conditions” link).

Do I Have to Pay for Toll Roads?

Yes, you'll have to pay for toll roads just as you would when driving your own car.

It's a good idea to familiarize yourself with the toll road system and usual method of payment in the country where you'll be traveling. Not all countries offer the possibility of paying for toll roads in cash in the booth on the highway—some will expect you to pay in advance.

The car rental company may offer the possibility of buying a toll road device or using some other method of prepayment. If you choose this option, your credit card will be charged automatically, and you won't have to stop at highway checkpoints or wait in lines. Using this option often includes discounts for toll payments.

What Happens If I Get a Speeding Ticket Or Some Other Fine During My Rental Period?

You are responsible for any tickets or fines that you receive during your rental period.

Sometimes it can take a while, up to two weeks, for the car rental provider to receive information about the fine. If this is the case, the rental company will charge your credit card directly. The company might also charge you an additional administrative fee for managing the fine. However, the rental company is always required to provide proof that the fine was issued.

Can I Cross National Borders With My Rental Car?

Some rental providers offer the possibility to cross national borders with your rental car while others do not. The best way to find out is to check the rental conditions for each specific car. You'll find these when you do a search for a rental on the website. Just click on the "Rental Conditions" link under the picture of each car offered.

If crossing the border is allowed, additional fees may apply to cover extra insurance policies, taxes, etc. If you cross a national border in your rental car without first informing the car provider, the insurance you've purchased will become invalid and you will be fully responsible for any possible damages or charges that occur.

You can also include a question about the possibility of crossing borders when you're making the booking. The Customer Service team will look into it and get back to you with the answer.

What Payment Methods are Accepted By

As Discover Car Hire only collects prepayment for your rental booking, Discover Car Hire accepts such payment methods as credit cards, PayPal, and debit cards. Do note, however, that most of our partners only accept credit cards, so you’ll need to have a credit card in the main driver’s name in order  to pay the full amount due at pick up.

Why Has My Payment Been Declined?

There are a number of reasons why your payment may have been declined.

Most of Discover Car Hire's partners only accept credit cards. So unfortunately, if you’re trying to pay with a debit card, it’s highly probable that your payment will be declined.

Your payment will also be declined if your credit card doesn’t have sufficient funds, has expired, doesn’t allow a deposit, or if other types of restrictions are in place.

Payment can only be made if the credit card is under the name of the main driver stated on the Confirmation Voucher. The prepayment to Discover Car Hire can be made by credit card, PayPal, or debit card.

If you’re unable to determine the reason your payment was declined or if the problem persists, the best course of action is to contact your bank for more information.

Will I Have to Pay for Anything When I Pick Up My Rental?

Yes, you will. Discover Car Hire only collects a prepayment. You’ll have to pay the remaining amount when you arrive to pick up your rental. Discover Car Hire will list the full price on your Confirmation Voucher so you’ll always know the exact amount that must be paid at pick up.

During the booking process, Discover Car Hire will also show you the prices of any extras and insurance policies that you choose. However, if you decide to add extras when you pick up your rental, you’ll have to find out what these prices are from the car rental company.

Why Haven’t I Received a Confirmation Of My Booking?

You can check the status of your booking at any time on your My Booking page (you’ll automatically receive a link to this page after you make a booking on the site). Because Discover Car Hire works with many partners to find you the best deal, it may take some time before your booking is confirmed.

If your booking status says "confirmed," but you haven't received a confirmation email from Discover Car Hire, there are a couple of steps you can take. First, refresh and double-check your mailbox. If the confirmation email still hasn't arrived, check your mail program's spam folder.

If after doing this you still can't locate your booking confirmation email, please contact the Customer Service team.

Will I Need a Passport to Pick Up a Car?

In general, the requirements for renting a car are the same as those for entering a country. If you’re traveling and your passport was required to enter the country, it will also be required when you rent a car.

In some countries, like European Union member states, an equivalent of the passport, such as the National ID card, might be sufficient.

Do keep in mind that you’ll need to have the original of your identification document, not a copy.

If you’re renting a car in your own country, other types of personal identification, such as your driver license, might be sufficient. To make sure, always check the rental conditions, which you’ll find when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered.

How Long Do I Need to Have Had My Driver License to Be Able to Rent a Car?

In most cases, you’ll need to have held your driver license for a minimum of one year before the start of your rental period.

For some cars, however, more driving experience might be required. It’s always best to check the rental conditions of each car, which you’ll find when you do a search for a rental on our website. Just click on the “Rental Conditions” link under the picture of each car offered.

How Old Do I Have to Be to Rent a Car?

The best way to find the answer to this question is to check the rental conditions for each specific car. When you search for a rental on the website, you’ll find a link to these rental conditions under the picture of each car offered.

Usually, age limits for the driver are between 25 and 65 years. If you’re either younger than 25 or older than 65, Discover Car Hire strongly recommends checking the rental conditions to make sure you’ll be allowed to rent a car and to find out if there will be additional charges.

Remember that it’s very important to include the driver’s age when making a booking on the website—if you don’t, you might be offered some cars that will in fact be unavailable to you because of age restrictions.

Where Can I Find My Rental Conditions?

On the website, you’ll find a link to rental conditions under the picture of each car. Click the blue text that says “Rental Conditions,” and a new tab will open that provides this information in detail.

Rental conditions will also be shown on the Confirmation Voucher that we’ll send you when your rental has been confirmed.

You’ll also be able to download the voucher, along with the rental conditions, on your My Booking page.

What is Required Of the Additional Driver?

The additional driver needs to have a valid license that meets the same requirements as those for the main driver. All other rules that apply to the main driver also apply to the additional driver.

The additional driver must be with the main driver when picking up the car in order to sign the rental contract as well. If the additional driver cannot be present, he or she, together with the main driver, can visit the same car rental office at a later time to sign the contract then. Do note, however, that the car rental company will still charge the additional driver fee for the entire rental period.

What Type Of Driver License Do I Need?

This depends on the car provider’s requirements. After searching for your rental location and dates, you can check the provider’s rental conditions under the picture of each car offered.

As a general rule, you’ll need a valid driver license that’s accepted in the country where you’re renting the car. The text of the license needs to be written either in Latin letters or in the official language of the rental country—for example, a driver license in Cyrillic will be accepted in Russia. If you’re traveling outside your own country, then in many cases, especially outside the European Union, an International Driving Permit (IDP) might be required.

The driver license needs to have been valid for at least one year before the start of the rental period. For some types of cars, more driving experience might be required.

You need to carry your original driver license with you during the entire rental period. Neither a printed copy nor a mobile scan of the license will be accepted.