The usual turnaround time is 1 - 2 weeks from the day you give the package to UPS or USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that Dolce Vita provide as package may be returned to you.
At this time Dolce Vita can only have one shipping address per order.
However, you may place multiple orders.
Dolce Vita offers shipping to Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via UPS from their facilities to their international shipping station in Connecticut where the merchandise will be inspected and then reshipped out of the USA via Federal Express International or United States Postal Service (USPS). Please allow about 2 weeks for delivery.
No, Dolce Vita cannot ship to P.O. Boxes. Dolce Vita ships everything via UPS & need a street address.
Shipping within the continental USA is a flat fee of $7.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $15 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST.
Shipping to a Military Base is $14.95 per order. Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.
All orders in the continental USA ship via UPS ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee.
Dolce Vita is required to charge sales tax because they have retail stores in the states. Taxed states include: Arizona, California, Connecticut, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. Sales tax does not apply to orders shipped to addresses in other states.
Dolce Vita accepts Visa, MasterCard, American Express, Discover, PayPal. Dolce Vita does an authorization when the order is placed to verify that the funds are available. Dolce Vita does not charge your card or account until the order has been shipped.
If Dolce Vita is unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".
Most orders are shipped the next business day after they are placed. Dolce Vita use UPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 - 7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive.
Please contact Dolce Vita immediately via Live Chat or by calling 1-877-525-2833. If you contact Dolce Vita within 20 minutes of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, Dolce Vita will ask that you please wait until the order arrives and follow the normal return policy procedure. Final Sale items may not be returned or exchanged.
Please contact Dolce Vita immediately via Live Chat or phone to cancel an order. Once the order has been sent to a shipping facility, Dolce Vita is not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, Dolce Vita will ask that you please wait until the order arrives and follow the return procedure.
You will receive an order confirmation via email.
Free Ground Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, U.S, Virgin Islands, Puerto Rico, Guam, military and air force bases. Free Ground Shipping is not valid on Final Sale items.