Some items offered on website are available for pick-up in store, including items available for Ship-to-Store (items shipped to a store of your choice for pickup in store). Not all items are available for this service nor is the service available in all stores. For same-day pickup, your order must be submitted by 6 p.m. local time or four hours before closing, whichever is earlier, and the item must be available at the DSW store you selected. Ship-to-Store items are not available for same-day pickup.
You will be notified via email when your order is ready for pick up.
Offers and promotion codes can be applied during checkout.
Some offer codes are available for in store and online use, while others are only valid for one or the other. (Be sure to check the offer details to verify all redemption info.)
Some offer codes aren't able to be shared-they're intended for specific customers only. Because of this, all offer codes may not work for all customers.
Most of the time, you're required to be logged in to your dsw.com account to redeem offer codes or Rewards certificates. So, Please log in before or during checkout.
For delivery orders, your tax is calculated based on the tax code where your order is delivered. For in-store pickup orders, your tax is calculated based on the tax code of the store location. If you have an order with one item for delivery and one for in-store pickup you could be charged different tax rates.
You may return or exchange unworn merchandise at a DSW store for immediate credit, whether you made your original purchase at a DSW store or at dsw.com. Simply bring in your unworn merchandise in the original packaging, along with your receipt or invoice and the original form of payment.
As soon as your order ships, DSW emails you with your estimated delivery date, your order's current status, and a button to track your order.
DSW tries to offer a range of shipping options so you can get your items as quickly as you need them. However, some items ship from an alternate location and may not be eligible for rush shipping options.
DSW Customer Service
810 DSW Drive
Columbus, Ohio 43219