For delivery orders, your tax is calculated based on the tax code where your order is delivered. For in-store pickup orders, your tax is calculated based on the tax code of the store location. If you have an order with one item for delivery and one for in-store pickup you could be charged different tax rates.
You may return or exchange unworn merchandise at a DSW store for immediate credit, whether you made your original purchase at a DSW store or at dsw.com. Simply bring in your unworn merchandise in the original packaging, along with your receipt or invoice and the original form of payment.
As soon as your order ships, DSW emails you with your estimated delivery date, your order's current status, and a button to track your order.
DSW tries to offer a range of shipping options so you can get your items as quickly as you need them. However, some items ship from an alternate location and may not be eligible for rush shipping options.
DSW Customer Service
810 DSW Drive
Columbus, Ohio 43219