If you pay online, in most case, you can choose the currency you like to pay for the car, the exchange rate may vary. However, for some specific car type you request, you need to pay in specific currency which means your card issuer may charge you a foreign transaction fee.
If you pay at pick up, the currency you pay depends on where you are when you make your booking. So if you're in the US, for example, you'll pay in US Dollars; if you're in Spain, you'll pay in Euros.
Also, any fees will need to be paid at the rental desk in local currency.
Please note that each car rental agent has its own policy on additional charges which will be clearly stated in the rental conditions at the time of booking.
Generally, additional charges may be applied for out-of-hours pick-up/drop-off, border crossing, one-way rentals, young drivers or senior drivers and winter tyres. Any additional charges will need to be paid directly at the rental desk in the local currency.
If you wish to pick-up or return your car outside the normal rental desk office hours, the car rental agent may choose to charge an extra ‘out-of-hours fee’. EasyRentCars will clearly mention any additional charges at the time of booking.
No. You don't have to use the same card to book your rental car and pay the deposit.
IMPORTANT NOTE: However it's important to let you know the main driver will need a credit card held in their own name with them to pick up the car. This is because the hire car company need to put a deposit on the main driver's credit card.
It might be because EasyRentCars had a problem communicating with your card provider, or because there is an issue with your card, or because you made a mistake when you were entering the details.
You could try again using a different card, or contact your card provider to check everything is working.
To make things easy, you can pay for your car with any card on site. You don't have to pay for your booking with the credit card you bring with you when you pick up the car.
The car rental agent may choose to charge you for cross-border travel. Any fees will need to be paid at the rental desk in local currency. EasyRentCars will state whether cross-border travel is allowed and in which countries at the time of booking. You'll find the cross-border policy in the terms and conditions of the car and on your rental voucher.
The cars displayed online are just examples of the vehicles the customer may get, and unfortunately, EasyRentCars cannot guarantee the exact make or model, or aspects such as the colour of the car.
EasyRentCars can, however, guarantee the category of the car, seating capacity, transmission and boot space. The model of vehicle the customer will receive will depend on availability in the rental supplier's fleet at the collection time.
Yes. You can book to pick your car up in one place and drop it off in another. You'll pay a 'one-way fee' for this. EasyRentCars will clearly state whether the one-way fee is included in the rental price or what additional cost may arise at the time of booking.
Once you've picked your car up, please contact the car hire company directly if you want to drop it off somewhere else. You will find a phone number on the rental agreement you signed when you picked the car up.
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. However, if you're planning to cross any borders during your trip, please bear in mind:
Please email EasyRentCars if you want to take your hire car into a different country during your trip, and EasyRentCars will talk you through your options.
Yes. At pick-up, the counter staff will need you to leave a deposit in case the car is damaged or stolen during your rental. The deposit amount will be temporarily blocked on / taken from the main driver’s credit/debit card and held for the duration of the rental. As long as you bring the car back undamaged at the end of the rental, the money will be unblocked/returned within 30-45 days.
IMPORTANT NOTE: If your main driver's card does not have enough available funds for the deposit, you may not be allowed to take the car – or the counter staff may insist you buy additional cover from them. This is standard practice with all car hire companies.
You can book your car with EasyRentCars using most credit cards and a few debit cards. You will be informed about the payment methods that are accepted while you're booking.
It is strongly suggested to fulfil the payment with a credit card in the name of the lead driver. If your reservation is paid by someone other than the lead driver, you may need to supplement evidentiary material when the booking is reviewed for some security reasons. However, you don't have to use the same card to book your rental car on our website and pay the deposit at the counter desk.
IMPORTANT NOTE: When you pick up your car at the counter, a valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorize/charge the deposit. The credit card(s) must be embossed and a PIN number may be required. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
The main driver needs three things (all held in their own name):
IMPORTANT NOTE: You'll pay for any additional drivers and extra equipment when you arrive to pick up the car – so it's worth bearing those costs in mind when thinking about your credit card. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Each car hire company has its own age requirements, but most will rent to people between 25 and 65. If you're 21-25, you are likely to have to pay a young driver fee.
The excess is the amount you're liable for if you make a claim like the car is damaged (when it's covered under Collision Damage Waiver) or stolen (when it's covered under Theft Protection).This means that the hire car company will not charge you the whole cost if the car gets damaged or stolen while you have it.
So if your excess is £250 and you make a claim for £1,000, the car insurance provider will keep the first £250 and give you the remaining £750. And if your excess is 0 and you make a claim for £1,000, the insurance provider will give you back £1,000.
If you want to reduce the excess, you can pay to upgrade your coverage when you pick up your car at the rental counter. You can find the details of the excess amounts for your booking in the terms and conditions and on your rental voucher.
You will receive a full refund as long as you cancel the booking before pickup in most case.
However, some supplier has other policies as well: Free cancellation up to a certain hours before pick-up time. If you cancel less than certain hours in advance, you'll receive a refund less than fully prepaid amount or you will receive no refund.
If you cancel AFTER your rental is due to start, you will receive no refund. If you do not pick up the car (usually called a 'no-show'), you will receive no refund. Car hire companies call it a 'no-show' when you do not pick the car up, for example: You do not arrive at the arranged date and time, you do not have the right documents, or you're not eligible for the rental, or the main driver does not have a credit card with enough credit for the deposit.
Some car hire companies may have their own cancellation policy, which you'll find in the terms & conditions of your booking.