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EconomyBookings FAQ

How Do I Pay for Additional Equipment?

Additional equipment (such as GPS, child seats, snow chains etc) has to be paid at pick-up directly to the car rental company.

What Payment Methods Does Accept?

You can make your booking on with credit cards Visa, MasterCard or American Express. You will also need a credit card on the pick-up to leave a deposit.

Does Additional Fee Apply to Additional Drivers?

It depends on car rental company’s terms and conditions. For some companies one or more additional drivers may be included in a car rental price, for others there may be an additional fee for any additional driver required to be paid at the counter. All drivers need to be present at the counter to pick the car up and must possess their driving licenses and passports.

What are the Requirements for a Driving License?

A driving license must be presented at pick-up. At least one year of driving experience is required. The car won’t be provided to you if your license has expired or is provisional. When you rent a car abroad, in some countries you will need an International Driving Permit (often called International Driving License). Please note that International Driving Permit is only valid when used in conjunction with your valid national driving license. Please check your voucher to see if you need one or not.

Should I Pay Any Extra Charges At Pick-up?

On some occasions, there could be charges paid directly to the car rental company like airport fee, winterization fee, one-way fee, out of hours fee, cross-border fee etc. Please check you rental car’s terms and conditions for details.

What Should I Do When I Get to My Car?

Before you sign the contract and drive away with your rental car, take a little time to familiarize yourself with your rental car, check fuel type and level, headlights, hazards, windscreen wipers, door locks etc. Be sure to inspect scratches, dents or any other damages in the presence of an agent and ask to record them. The good thing is to take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return.

Do I Need to Leave a Deposit When Picking My Rental Car Up?

Yes, the car rental company requires a deposit temporarily blocked on main driver’s credit card to cover damages or theft during your rental. The deposit amount is held for the duration of the rental and will be unblocked within seven working days if you return the car undamaged at the end of the rental. 

If there are not enough funds available on main driver’s credit card to leave a deposit, the car rental company may refuse to provide you with the car. The counter staff may also insist you buy additional cover from them. This is a common practice among car rental companies.

What Protection/cover Do I Receive for My Car At the Counter?

Please check the terms and conditions of the coverage before you sign the rental agreement at the counter to find out if something is excluded or limited. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices. Note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).

What Should I Do If My Rental Car Has Broken Down Or If I Have a Car Accident?

In the case of breakdown or an accident, call the car rental company straight away. The emergency number is indicated in you rental agreement. The car rental company will let you know what to do next. Keep any paperwork you completed. For accidents, a police report and an accident report from the car rental counter will be required.

How Do I Amend My Booking?

Reservation amendments can be made in “My bookings” section up to 72 hours prior to car rental pick-up. There is no administration fee for making amendments to the booking, however, amendments may affect price if the duration or car rental type have been changed.

What is the Fuel Policy?

The fuel policy explains how you will pay for the fuel and whether you need to fill the tank before you return the car or not. There is a certain Fuel policy for each car rental company displayed on the terms and conditions section, on your confirmation voucher and on the rental agreement provided by the car rental company at the counter.

What If I Want to Travel Abroad?

If you are planning to cross the border of the country you are renting the car in please check terms and conditions of the car rental because the restrictions may apply for some countries as well as an additional fee and additional coverage. It may also not be possible to take the car to another country depending on where you are renting.

Are There Any Additional Charges At Drop-off?

Charges may be applied to the amount of fuel, excessive dirt as well as to extra hours / days, so be sure to return your rental car on date and time specified in the agreement to avoid charges.

What is Theft Protection?

Theft Protection (TP) limits the renter’s liability for the car to the Excess – the amount of money the car rental company will charge the renter in the event that rental car is stolen. Theft Protection does not cover personal belongings.

What is Collision Damage Waiver?

Collision Damage Waiver (CDW) limits the renter’s liability for the car to the Excess – the amount of money the car rental company will charge the renter in the event that the rental car is damaged. Such items as windscreen, locks, tires, undercarriage, keys, towing charges are often not covered by the CDW. Please check your confirmation voucher for terms and conditions to know what is covered.

What Insurances Does My Rental Have?

The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). They can be either included in the price, purchased from the car rental company or provided by the customer's credit card company.

Why Do I Need to Sign a Rental Agreement At the Counter? acts as a car rental agent connecting customers with car rental companies. The rental agreement you sign with the rental company is subject to its terms and conditions and the law of the country you are renting in. Read terms and conditions of the agreement carefully and make sure that you understand (and agree to) them. All additional drivers will also need to sign the rental agreement.

What is an Advanced Payment / Prepayment? requires full or partial prepayment depending on car rental company terms and conditions to guarantee car price and availability. 

For partial prepayment, the amount to be paid on arrival will be indicated on your confirmation voucher. You will be charged for this amount at the counter by the car rental company along with the cost of additional options if there are any. 

If the confirmation voucher indicates “zero” to be paid on arrival, it means that you have paid for your car rental in full in advance and at the counter you will only need to produce your papers and credit card to leave a deposit.

What is a Deposit and an Excess?

The deposit is an amount consisting of an excess and a cost of fuel which is blocked on the customer's credit card as a guarantee on the rental car. The amount of the deposit varies according to the car category. The deposit is unlocked by the car rental company on the drop off date provided that the car is returned in the same condition as rented. 

An excess is an amount of money withheld by the car rental company from the deposit you left when you picked the car up if the car was damaged (Damage Excess) or stolen (Theft Excess) during the rental. 

For example, if your damage excess was 300 EUR and damage to the bodywork is 1,000 EUR on return, you would only have to pay 300 EUR. The rest 700 EUR would be covered by CDW policy.

Can I Rent a Car Without a Credit Card?

No, you will need a credit card to leave a deposit at the counter. The deposit is blocked on the main driver’s credit card by the car rental company before they give you the rental car keys. These card types are NOT accepted for deposit: Electron, prepaid, debit, electronic use only, reloadable, virtual, revolving, Maestro, Solo, Switch. 

To check the type of your card please follow the link below and enter first 6 digits of your card number:

What Do I Need to Take to Pick Up the Car?

At pick-up, the main driver must have a credit card with enough money in the balance to cover the deposit for the car, full driving license in his/her name (the same for all additional drivers) along with Rental Voucher.