If you decide to exchange an item, please ensure that you follow our returns procedure by sending the item back with the filled out form.
Please confirm the item colour and size that you require. ETO Jeans is only able to exchange an item for the same item in a different colour/size for the same value. If items for exchange are not available in stock, ETO Jeans will issue a refund.
The new order can only be sent out to the same original verified address.
Please note that ETO Jeans advise that ALL returned goods should be sent by recorded delivery and the relevant insurance cover undertaken to cover yourselves against non-delivery by your chosen courier.
Please do not mark the boxed item packaging.
You can return any item within 14 days of receipt for a refund of the item purchased or to exchange it for a different size or colour.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
The goods are your responsibility until they reach the Warehouse. Please ensure you package your return to prevent any damage to the items or boxes and please keep proof of the postage. ETO Jeans is not responsible for any items that are returned to us in error and if the parcel is lost on the way to ETO Jeans, ETO Jeans cannot be held accountable.
Standard delivery time is 2-3 working days. Orders made before 8 am Monday to Friday are generally despatched the very same day subject to cleared payment through PayPal.
During exceptionally busy periods your order will be posted within 1 to 2 business days after confirmation and cleared payment. Orders are not processed on weekends and Bank Holidays.
If you still haven't received your item after the specified delivery time, please allow 10 working days for delivery (15 days for international delivery), before contacting ETO Jeans to further investigate your item location.
ETO Jeans now offers worldwide delivery.
Available all week excluding Weekends and Bank Holidays.
The following are details of our UK Next Day Delivery service:
Deliveries will be made within 3 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday at the latest. The cost of UK Standard Delivery is £3.99.
Unfortunately, ETO Jeans cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
ETO Jeans ships all items placed before 3PM same day, this is excluding weekends and bank Holidays.
All online orders made before 20/12/18 15.00 GMT for Standard UK delivery and 22/12/18 15.00 GMT for Priority UK Delivery will be delivered in time for Christmas.
Orders will be dispatched up until 22nd December but if your order is placed after the dates listed above then ETO Jeans can not guarantee they will be delivered before Christmas.
Orders placed after 22nd December 2018 will be despatched the week beginning 2nd January 2018.