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Exotic Nutrition FAQ

What is the Shipping Policy Of Exotic Nutrition?


FREE Economy Ground shipping on all orders that total $49+, for a limited time. Free shipping and economy shipping applies to retail orders shipping to the 48 contiguous states only. Order total must be $49 or greater before tax/shipping and after any applied discounts.

Shipping Guarantee: Orders placed Monday through Thursday typically ship the same or next business day. Most orders placed Friday, Saturday, or Sunday ship the next business day (Monday). Orders are processed 7 days a week, but the carriers only pick up packages Monday through Friday. Shipping addresses must be applicable for both USPS and FedEx.  

Carriers do not guarantee on-time arrival in the occurance of weather, natural disasters and other uncontrollable events. Exotic Nutrition does not offer refunds based on these types of delays. In times of inclement conditions, there is a chance that a package(s) will be delayed in transit.

Are the Mealworms Locally Sourced?

The live mealworms are raised in the USA and sourced from responsible growers. The worms are fed wheat bran and fresh vegetables that are naturally rich in vitamins. ExoticNutrition will leave the choice of adding artificial vitamins and minerals up to the customer at home. 

Similar to a great majority (about 99%) of dried mealworm distributors in the U.S., ExoticNutrition sources their dried mealworms from manufacturers in China. The mealworms are all-natural and do not contain dangerous additives such as formaldehyde or melamine. These products are regularly inspected by the FDA, USDA, and US Fish & Wildlife when being imported to assure their quality and safety. These dried mealworms are fed by thousands of U.S. customers every year and are a great source of protein for bluebirds, chickens, sugar gliders, and all other insectivores. Importing from a larger manufacturer also allows the customers to enjoy this great product at a very affordable price! 

Do Exotic Nutrition Sell Any Live Animals?

No, the only live animals we sell are mealworms. Exotic Nutrition does not sell any other exotic or non-exotic animals. If you are looking to obtain a new pet, ExoticNutrition suggests searching your local newpaper ads, craigslist, etc. for adoption services in your area. There are exotic animals breeders located throughout the country as well, please be sure to purchase from a breeder who is certified and licensed. Many pet stores (smaller locally owned ones, not big-box stores like Petsmart or Petco) carry exotic pets as well.

Does Exotic Nutrition Accept Returns?

If you are not completely satisfied with your order, you are welcome to return or exchange product(s) within 30 days of the delivery date. Products returned in whole, undamaged, and in the original packaging will be refunded or credited for the full price of the product. The customer is responsible for return shipping costs as well as original shipping costs.

Can I Pick Up My Order?

Yes! Although ExoticNutrition does not have a retail storefront, they allow local customers to save on shipping cost by picking up at their office & warehouse location. Please proceed to checkout normally, choosing Economy Ground shipping and type in the comment box at checkout "DO NOT SHIP. WILL PICKUP FROM WAREHOUSE." Any shipping charges will be refunded from our end and we will contact you when your order is available for pickup at the following location:  

Exotic Nutrition  
270 Enterprise Drive  
Newport News, Virginia 23603

When Will My Order Ship At Exotic Nutrition?

Your order will ship depending on the shipping method selected at checkout. Next Day or 2-Day service orders placed before 12:00pm EST Monday-Friday will ship the same day. Most orders placed Monday-Thursday ship the same or next business day while orders placed Friday-Sunday ship the next business day (Monday). Orders are processed 7 days a week, but our carriers only pick up packages Monday through Friday.