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FabAlley FAQ

How Long Will It Take to Receive the FabAlley Ordered Products?

For International Shipping, the average delivery time is 12-15 business days depending on the country of residence.

How Do FabAlley's International Duties and Taxes Work?

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means the product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

What Payment Options are Available On Faballey for International Orders?

  1. Credit cards 
  2. Net Banking
  3. PayPal

What If I Don't Want to Pay My International Duties and Taxes?

If you choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges FabAlley incur to ship the product back to india. If the return charges are higher than the order refund amount, no refund will be made.

Why Has My Return Request Been Declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. 

How Do I Return Multiple Products From a Single Order to FabAlley?

  1. If you are returning multiple products from a single order together, FabAlley will generate a single Return ID for all products and you will receive an e-mail confirmation for the same 
  2. If you wish to return another product from a single order at a later date, still within the 15 days return policy, FabAlley will accept your return but FabAlley will not arrange a reverse pick-up for the second time. The subsequent returns for the same order will be self-shipped by you and no reimbursement for the same will be provided by FabAlley in any form.

How Long Will It Take for Me to Receive the Refund Of My Returned Product?

  1. The entire return request to refund completed journey will take 15 - 18 business days 
  2. FabAlley will pick up the return within 4 - 7 days from the request placement date
  3. The return takes about 6 - 8 business days to reach our warehouse
  4. Once the returned product is received at warehouse and passes all the necessary quality checks, FabAlley will issue a refund to you. FabAlley will send a refund confirmation e-mail to you once they process the refund at our end, and it will take 3-4 business days for the amount to be credited into your account
  5. In case of any refund discrepancies, FabAlley may at its sole discretion, request you to share with us a screenshot of your bank statement

What Should Be Done If My Package Has Been Opened Or Tampered With Or If I Receive an Incorrect Article?

Please don’t accept a shipment that has been tampered with in any way. Just call up customer care on +91-8448495001 and inform FabAlley. FabAlley will re-send the shipment to you.

What Delivery Methods Does FabAlley Use?

FabAlley use leading courier companies such as Ecom Express, Delhivery, Bluedart and Aramex for shipment in India. All international orders are sent through Fedex. 

How Do International Duties and Taxes Work?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, FabAlley haS no control over these charges and cannot tell you the cost as it varies from country to country.

What is Faballey’s Cancellation Policy?

You can cancel an order until it has been packed at our Warehouse through Website, Mobile Site or App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

I Just Cancelled My FabAlley Order. When Will I Receive My Refund?

If you had placed the order using Cash on Delivery, there is no amount at end as you haven't paid for the order yet. For payment made via Credit Card, Debit Card. Net Banking or Wallets you will receive refund(including Shipping Charges)into the source account within 7-10 business days from the time of order cancellation. If payment was made by redeeming FabAlley Store credit, refund will be initiated into your FabAlley Credits account within 1-2 days of your cancellation.

How Long Will It Take to Receive the Ordered Products?

FabAlley attempt to process and ship every order within 48 working hours. Your order will get delivered within 7-10 Business Days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility. 

For International Shipping, the average delivery time is 10-15 Business Days depending on the country of residence.

Do the Shipping Charges Vary On the Number Of Items Purchased / Weight Of the Order?

All Shipping charges are FLAT irrespective of the order size and weight. 

How Soon Will My Order Update to 'delivered' In My Faballey Account?

Please allow 24 hours post delivery of your order for your order status to be updated in your FabAlley account.

How Will I Know If My Order Has Been Placed Successfully?

You will receive an email confirmation and an SMS from FabAlley once your order is successfully placed. The mail & SMS will have all the details related to your order.

How Do I Pay the Courier Person for COD Purchase?

Please pay the courier person in cash only. FabAlley does not accept cheques or DDs.

Is There a Purchase Limit for a COD Purchase?

Yes, COD option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking, Wallets or Credit card/Debit card.

I Got a Confirmation Call for My COD Order. Why is That?

After placing a COD order, a confirmation call may be made to verify the mobile number and shipping address of the recipient of the FabAlley order. This is crucial to ensure smooth coordination between you and courier partner. The processing team starts working on the order only after confirmation. If you are unreachable or unable to attend the call, please contact Customer Care on +91-8448495001 to confirm the purchase within 24 hours of making the purchase. Please note that if FabAlley is unable to reach you on phone within 3 days of COD order placement, FabAlley will be forced to cancel the order.

Is It Safe to Use My Credit / Debit Card On Faballey.com?

You can be assured that FabAlley offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the card transaction directly without any information passing through to FabAlley – FabAlley does not retain your banking information.

What are the Payment Options Available?

  1. Credit card and Debit card 
  2. Net Banking
  3. Cash on Delivery for India
  4. Paytm wallet
  5. MobiKwik Wallet
  6. Paypal (All countries except India)