Unfortunately, no. JustFab and Fabletics are currently operating as two separate companies-including separate order fulfilment, billing, shipping, credit accumulation and rewards programs. Orders from JustFab and Fabletics will ship in separate packages. Please keep any returns or exchanges exclusive to each brand. Each package will need its own return label, which you can obtain from the Member Services team of the brand you purchased from.
Fabletics is always looking for ways to enhance our customer experience, so Fabletics appreciate the feedback and will take these ideas into consideration as we continue to grow.
Fabletics charges your credit card at the time your order actually ships. Note that some financial institutions may place a 'hold' on the funds. No funds will be collected until your order ships to you!
For items that have been purchased through a sale or special promotions our returns/exchange policy differs. Some items may be final sale or have special restrictions that only their Member Services Center can process.
Fabletics will apologize for the inconvenience, there must have been a warehouse error that led to this situation. If possible, please return the package to your nearest local post facility.
Once your return has been processed by warehouse, you will receive an email regarding your credit or refund. Refunds typically take 5-7 business days to reflect back on to your account. Some financial institutions may release holds sooner or take longer depending on their policies. For any additional questions about time length of holds, please feel free to contact your bank.
At this time, Fabletics can’t custom bundle your favorite pieces, but be sure to check out your latest personalized outfit picks on the 1st of every month. If you’re not in love with a particular outfit, feel free to shop separates to make your own look!
While products are designed right here in Los Angeles, materials are sourced from all over the world, and most of factories are located in Asia.
In addition to the sizing Fabletics has always offered in Fabletics (XXS-XXL), Fabletics is excited to include sizes 1X-3X in our latest collections. FL2 currently offers men's sizes XS through XXL.
Orders are typically processed within 2 business days. As soon as your order ships, you will be provided with a tracking number via email so you can track the status of your shipment. If your order is sent via standard shipping, expect it to arrive in 7 - 10 business days for US, Canada, and Australia. If your order is sent via Guaranteed Express shipping, expect it to arrive in 2 - 3 business days. You can also review your order and obtain tracking information by visiting the Order History section of your account.
Keep in mind that orders placed during peak shipping periods such as the first day of each month, promotional events, and holidays, may take an additional 1-2 business days to process due to the high volume of orders. Fabletics will do their best to fulfill your order as quickly as possible.
Please note: shipments arriving to Alaska, Hawaii, APO locations, Australia, or Canada may be subject to longer transit times (up to 30 days) due to the carrier or location of station. Fabletics apologize, but at this time, expedited shipping is not available for Alaska, Hawaii, APO locations, Australia or Canada.
All US, Alaska, Hawaii, and APO location orders are shipped FedEx via USPS and will be delivered by your local postal carrier. Canada orders are shipped via Purolator Depot or Canada Post. Australia orders are shipped via DHL.
Fabletics wants you to be completely satisfied with your purchase. Fabletics accepts returns up to 30 days from date of shipment on items that are in new, unused condition and have all of the original tags attached. Some items purchased through special promotions may be final sale and therefore may not be eligible for exchanges or returns. (Please refer to promotion disclaimers for the terms of each offer.)
If you are in the US or Canada, Fabletics offers three return options free of charge: (1) return for store credit; (2) exchange for another Outfit or item; or (3) return for a refund. Return shipping and handling for non-contiguous U.S. territories, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses is $9.00 USD.
If you are in Australia, Fabletics offers two return options free of charge: (1) return for store credit; (2) return for a refund. Fabletics currently does not offer exchanges in Australia. If you would like to exchange an item, please return the item and place a new order. New orders are subject to our standard shipping rates.
To return an item, simply log on to your account and under Order Details, you’ll be able to request a return label be emailed to you. For further assistance please contact our Member Services team. If you’re in the US, contact Fabletics US Member Services at +1-844-322-5384 9AM – 9PM EST or via live chat here.
If you’re in Canada, contact Fabletics Canada Member Services at +1-844-833-6220 9AM - 9PM EST.