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FedEx Office FAQ

What Payment Options are Available At Fedex Office?

Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).

How Do I Change the Delivery Address On My Shipment?

If you are the shipper, you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to change the delivery address. Please have the account number available when you contact Customer Service with a reroute request.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (example, add a suite or apartment number), you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. Some restrictions may apply.

You may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station. Some restrictions may apply.

I Tracked My Shipment, and There are No Scans. What Should I Do?

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact FedEx Office at 1.800.GoFedEx 1.800.463.3339.

How Do I Specify a Time Window for Delivery?

FedEx has a variety of shipping options: 

  • For FedEx Express® shipments, FedEx Office offers several services that provide delivery by a certain time. Select the service that delivers by your specified time.
  • For FedEx Ground® shipments, FedEx Office delivers by the end of business day on the scheduled delivery day.
  • For FedEx Home Delivery® shipments, FedEx Office delivers between 9 a.m. and 8 p.m., Monday through Saturday. If your recipient wishes to schedule a specific time frame for delivery, you can select one of their premium service upgrades: FedEx Evening Home Delivery® or FedEx Appointment Home Delivery®.

Is There a Charge for a One-time Pickup?

FedEx Express.
A charge applies when you request a pickup, including requests made using FedEx electronic shipping solutions or by calling 1.800.GoFedEx 1.800.463.3339 (say "schedule a pickup"). The charge is itemized separately on your invoice. If you pay by cash (which is not accepted at all pickup locations), check, money order or credit card, the charge will be collected when you tender the package. The charge applies for pickup of FedEx Express® Billable Stamp and FedEx Express® Prepaid Stamp shipments. This charge does not apply if you drop off your package at a FedEx shipping location or if you have regular scheduled pickup.

FedEx Ground.
FedEx Ground provides pickup service upon request, for an additional charge. For regular-scheduled-pickup customers, FedEx Office will assess the weekly pickup fee to the account number associated with the regular scheduled pickup. For customers who do not have a regular scheduled pickup, FedEx Office will assess a per-package on-call pickup charge. On-call pickup charges do not apply if you drop off your package at a FedEx shipping location. On-call pickup charges also do not apply to FedEx Print Return Label, FedEx E-Mail Return Label and FedEx Ground® Package Returns Program pickups.

How Do I Verify That I Scheduled a Pickup?

In the Pickup application select the Pickup History tab at the top of the screen and this will display the Pickups that have been scheduled.

Is There a Charge for a Regular Scheduled Pickup?

FedEx Express pickup charges do not apply if you drop off your package at a FedEx shipping location or if you have regular scheduled pickup. Talk to your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for regular scheduled pickup. 

FedEx Ground customers with a regular scheduled pickup are assessed a weekly pickup fee to the account number associated with the regular scheduled pickup. See Shipping Fees. Talk to your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for regular scheduled pickup.

Can I Schedule a Pickup At an Alternate Address?

For regular-scheduled-pickup customers, upon request, FedEx Office may provide pickup service to another address other than the shipping location associated with the FedEx Ground account number for an additional charge per unique address per week.

For customers who do not have a regular scheduled pickup, FedEx Office may, upon request, provide pickup service to another address other than the shipping location associated with the FedEx Ground account number for a per-package charge.

How Do I Cancel a Pickup?

Access Pickup History in the Pickup application, select the Pickup to be cancelled, click the check box next to the Pickup, then select the Cancel pickup button at the bottom right of the screen. 

How Do I Schedule a Pickup?

You can schedule a pickup online through the pickup application of FedEx Office.