Femme Luxe is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by Femme Luxe. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
As soon as Femme Luxe has processed your refund, you will receive an email notifying you. Please note that it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
Femme Luxe aims to process your return ASAP, but on occasions it may take up to 14 days for your return to be processed and up to 7 days for the funds to be in your bank. After you have returned your item(s) to us, if you have not been refunded after 14 days of returning the item(s), please contact us with proof of postage information from your return courier receipt.
To make sure you receive your items as soon as poss, Femme Luxe starts processing your order as soon as Femme Luxe gets it through. This means that once your order has been placed, you will be unable to cancel it, sorry!
Once you've placed an order, you will be directed to an order confirmation message with your order number provided. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox, so please keep refreshing until you have it. Once our warehouse team have processed your order, you will receive a second email to let you know that your order is on its way to you!
Femme Luxe accepts the following payment methods: Visa, Visa Debit, Solo, Maestro and Electro, PayPal, Google pay, Buy now pay later with Klarna, Amazon.
Femme Luxe is unable to advise what customs charges may be applied to international shipments. Customs charges are applied at the discretion of the courier and are not covered by Femme Luxe. If you are concerned about customs charges, please contact your local customs office to prevent a surprise on arrival.