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Figleaves FAQ

Why Have I Been Charged More for My Replacement?

All replacement items are exchanged at the live price on the date the exchange is processed, You would only be charged more if:

  • The item you are returning is lower in value
  • The item you are returning is a different colour/item
  • The item you requested is no longer on sale/promotion.

Do I Have to Pay Shipping Again for My Replacement Item?

  • If you’ve asked for replacements, you won’t be charged again for shipping
  • Replacements are shipped to you free by standard delivery
  • If you’d like them to be sent express (for countries where this option is available) please request this with your return. The difference between standard and express delivery costs will be charged to your card.

When Will I Receive My Refund From Figleaves?

  • Refunds will be credited back to your original payment method used to place the order
  • The length of time it takes to refund back to your account will depend on your payment provider
  • As soon as your refund has been submitted Figleaves will send you an email to let you know
  • Please note delivery charges are non-refundable unless the goods are faulty

What is the Returns Period?

  • UK Returns need to reach us within 28 days of receipt unless you have told Figleaves you wish to cancel your order
  • If your item was shipped outside of the UK, your return needs to reach Figleaves within 38 days of receipt

Figleaves may accept a returned item received outside the 28 days return period but late returns will be credited via an e-gift card to the value of the return, which will be valid for 12 months.

Can I Return My Items to Figleaves?

You can return items back to Figleaves for a refund or replacement as long as:

  • The items have not been worn or washed
  • Labels still remain attached
  • Items are returned inside the returns period

Can I Use a Company Address for My Delivery?

Yes, but please check the business opening hours and whether or not they can accept deliveries to avoid mail being held at your local delivery office or with the nominated carrier. Items that have been delivered and accepted by your company's Reception or Concierge will need to be followed up by you.

Will Public Holidays Affect My Order?

Figleaves does not count UK public holidays as working days (Monday - Friday). Figleaves ships all orders from the UK so you’ll need to add an extra day to your estimated delivery time.

What Happens If I Am Not In When My Delivery Arrives?

If your order doesn't fit through your letterbox and you are not home, then depending on the carrier you have selected they will leave a card to advise delivery was attempted, together with details of:

  • Where you can collect your order from
  • How to rearrange delivery
  • That your parcel has been left with a neighbour
  • That your parcel has been left in a safe place

If your order requires a signature and no-one is available to sign for the parcel, the carrier will leave a card detailing where you can collect it from and how to re-arrange delivery.

How Can I Track My Figleaves Order?

You can track your order as soon as it’s left warehouse using your unique tracking number.

When Will My Order Be Despatched?

  • Your order will be despatched once stock is available and the payment has been authorised.
  • If you are shipping to the UK and your confirmation is sent after 9pm Monday-Friday or 3pm Sunday and UK bank holidays (or at any time on a UK public holiday), your items will leave warehouse on next working day.
  • If you are shipping internationally and your confirmation is sent after 4.30pm Monday-Friday (or at any time on a Weekend or UK public holiday), your items will leave warehouse on next working day.                                                                        

How to Contact Figleaves?

Call

  • UK: 0345 401 2014*
  • International: +44 2031 700169
  • US: 1-866-751-2589
  • Mon to Fri: 8.30am - 10pm
  • Sat to Sun: 9am - 5pm

Email