Often an order fails to go through due to incorrect or incomplete credit card information. The most common problems are using a billing address that does not match the card used or forgetting to include the CVV number. The CVV number is the 3-digit security code usually found on the back of the credit card. Occasionally a credit card will be declined for various other reasons. Orders cannot be processed until payment is accepted.
If the credit card payment is accepted, but the order won't go through, it may be a technical problem with the website. Please send an email to [email protected] or call us at 1-844-4FINFUN and press option 1 for customer service.
The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact Customer Service team at [email protected] to confirm that the order has been processed.
Fin Fun Mermaid Tails makes every effort to fill orders with 100% accuracy. While not common, unintentional packing and shipping errors can occur. When it happens, Fin Fun will quickly send the correct item(s) at no additional cost to you. If you received your order with incorrect or missing items, please contact Customer Service department at [email protected]
Fin Fun Mermaid Tails has designed mermaid tails to be open at the bottom to make it easy to put on and pull off the monofin inside the mermaid tail. This helps keep your mermaid safe while swimming, as the monofin can be easily removed. The separate monofin also allows you to add new mermaid tail skins to your mermaid wardrobe without purchasing an additional monofin each time. Fin Fun Mermaid Tails has found that a mermaid tail open at the bottom is the best choice for safety and maximum flexibility.
At Fin Fun, they are very passionate about creating the safest products possible. As a general rule, they recommend children wait until at least 6 years old AND a strong swimmer to swim in one of our mermaid tails. However, no matter the age or skill, adult supervision is a must!
The Mermaiden tails are designed with a mermaid pattern printed directly on the fabric. They are durable, realistic, and absolutely beautiful! They are also machine washable.
The Limited Edition Mermaid Tails are similar to Mermaiden tails, except that they feature unique shiny textures over the entire tail fabric, which gives them extra shimmer and a special sleek feeling in the water, just like a REAL mermaid!
The Sparkle Mermaid Tails are shiny and beautiful! However, their sparkly nature makes them prone to faster wear. Sparkle Tails are perfect as costume tails or for playing in the bathtub, but not intended for swimming in chlorine or salt water. These tails are not machine washable.