FitFlop offers fantastic prices on our clearance lines and they are not eligible for free returns. This does not affect your statutory rights
All non-Final Sale items can be returned within 28 days of the purchase date using the returns label included in your parcel.
No. FitFlop recommends that you send any returns with a signed for service and retain your proof of postage. If your item is faulty, please call Customer Service team on +44 207 751 3694 or email them at [email protected]
Yes; just add the appropriate details during the checkout process. Once the order has been shipped, FitFlop is unable to change the address. Please make sure someone will be in to sign for your order.
By UPS, between 8am and 7pm Monday to Friday (excluding Federal Holidays). They’ll need to be signed for. If nobody is available at the address specified, UPS will try to have the parcel signed for by, and left with, a neighbour. A card will be left stating the location of your package.
All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.
Most shipments do not require a signature.
Orders are usually received within 5-7 business days. FitFlop also offers options to expedite your order.
You can pay with Visa, MasterCard or through PayPal.
Yes. Please call the Customer Service team on 877-861-1988 between 8:30am and 6:00pm EST, with your credit/debit card details ready.
Email FitFlop at [email protected] or call 877-861-1988 between 8:30am and 6:00pm EST, Monday to Friday.