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Floom FAQ

How Can I Make Sure My Order Stays Looking As Beautiful As Possible, for As Long As Possible?

On every product page next to the delivery information, there is a tab with care instructions for looking after your bouquet.

How Do I Know If My Order Has Been Delivered?

Once the bouquet is delivered you'll get an email notifying you. The associated courier will received your personalised instructions in the case that no one is home.

How Do I Know If My Order Has Been Successful?

Once your order has been completed you will see an order confirmation page with all of your order details and a unique order confirmation number. All the information will also be sent directly to the email address associated with your account.

What Methods Of Payment Does Floom Accept?

Floom accepts payment with all of the following providers:

  • Visa
  • Mastercard
  • American Express

What Happens If No One is Home?

If the intended recipient isn't there to receive their bouquet, then Floom will do the best to ensure they are left with neighbours or in a safe place. You can leave any specific instructions for this during the checkout process, along with a contact number for the recipient.

How Much Does Delivery Cost About Floom?

Regular delivery costs $14.99, which will arrive next day at the earliest. Floom also offers a same-day service for $19.99.

Where Do All Floom's Flowers Come From?

Every bouquet you receive from Floom arrives directly from our partner florists. These florists represent the absolute best that NYC has to offer. They hand-select only the freshest and finest seasonal flowers before personally crafting them into individual bouquets for you.