If you find that there is an issue with your order such as forgetting to put a card message, or an address change please contact Florists.com immediately so they can resolve this problem before the delivery date. Submit a support ticket at www.florists.com/pages/customer-service for a faster response.
The fastest way to determine the status of your order is to submit a support ticket at www.florists.com/pages/customer-service. You will then receive an email confirming your order status.
When an order is not delivered the same day, there may be several reasons:
A Zip-Code cut off is an area where Florists.com does not have a local florist to fulfill an order for a recipient. When there is a zip-code cut off, Florists.com provides customers with an option of ordering a “Direct Shipped” product. A “Direct Shipped” product is an arrangement's placed in a gift box. Some personal assembly is required. However, these products are not available for same day delivery. “Direct Shipped” products delivery time usually ranges around 1-2 business days.
Florists.com determines shipping and service delivery charges based on a number of factors like weight, peak demand, and location. Generally Florists.com will charge a flat rate $14.99 shipping and handling fee. Based on where you live Florists.com also add taxes to orders. Peak charges for Valentine's day, Mother's day and Christmas may be different.
Once you have placed an order at Florists.com, you should receive a confirmation email. Upon receiving the confirmation e-mail, you will also receive a delivery fulfillment email. The delivery fulfillment email indicates that your order was placed and the local florists now has it in their system.
If you are a customer that is unsatisfied with your order, Florists.com will review your order and refund appropriately.
You may cancel your order with Florists.com unless the order is already being worked on or in transit. For peak holidays such as Valentine's Day, Mother's Day and Christmas, no cancellations are permitted 4 business days before delivery date. In order to request an order cancellation, please fill out form on the customer service page.
Florist delivered items: These products are delivered within most areas of the United States. Items are arranged and fulfilled by local florists and available for same day delivery. Product IDs denoted with the prefix 'BF'.
Direct ship items: These are delivered via common carriers such as FedEx & UPS within the continental United States, and are not available for same day delivery. Arrangements are placed in gift boxes and some personal assembly is required. Product IDs are denoted with the prefix 'DS'.