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Flydubai FAQ

Can I Choose My Seat Before I Fly?

Yes. You can choose and pre-book your seat at an additional cost. The cost will depend on the seat you select and will be clearly shown on the seat map during your booking.

Can I Pay Using a Credit/Debit Card?

Yes, you can pay using a credit/debit card. You'll be charged an administration fee for the booking. If you pay with your credit/debit card, flydubai will ask to see it at the airport before you board your flight.

If a credit/debit card has been used to pay on behalf of someone else, they will need to see a photocopy of the front of the credit/debit card and a photocopy of the cardholder's passport at the airport.

If you can’t produce these photocopies at the airport, flydubai will not allow you to travel. This is an extra level of security designed to protect you.

Credit/debit cards can’t be used to pay on behalf of someone else travelling to or from Bangladesh, Ethiopia, Nepal, Pakistan, Sri Lanka or Sudan.

Can I Pay Cash for My Booking?

Yes, you can make a cash payment through one of flydubai's payment partners. Your booking will be held for up to 24 hours to give you time to pay.

If you're booking less than 48 hours before departure, you must pay for your booking immediately.

Flydubai's payment partners include UAE Exchange, Emirates Post, Emirates NBD and Dubai Islamic Bank in the UAE.

Does Flydubai Offer Child Discounts?

No, unless it's for an infant sharing a parent's seat. If they offered child discounts, adult fares would have to rise to compensate.

However, there are some differences in taxes for children, so if your child is more than 2 years old and less than 11 (for the whole duration of their journey) you should book them as a child. The fare will be the same as an adult fare, but the taxes might be lower.

Can I Take a Powered Wheelchair On Board Or Will You Carry It In the Hold?

No. Powered wheelchairs need to be transported upright in the aircraft hold or the batteries need to be separated and the wheelchair stored flat. As space is limited in the hold of a Boeing 737, there's a strong possibility that the wheelchair or batteries would be damaged, so Flydubai don't carry them.

Can I Take Liquids In My Hand Baggage?

You can take up to 100 ml of liquids on board, but check with your departure airport for the latest information.    

Can I Take a Stroller On Board?

No. Strollers need to be checked into the aircraft hold. There's no charge for this.

I'm Pregnant. are There Restrictions On When I Can Fly?

You can fly with flydubai as normal up to the end of your 27th week of pregnancy. After that, you can only fly with them if you give them a medical report or letter (signed or stamped by a doctor or midwife considered sufficiently qualified by them) stating:

  • The exact number of weeks you have been pregnant.
  • Your expected date of delivery.
  • That the state of the pregnancy is normal and confirming that you are fit to fly for the duration of the booked flights.

What Happens If I'm Denied Travel?

If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight. You'll also get refreshments and a flydubai voucher refunding the total amount of your booking. This does not apply if they refuse to carry you for reasons permitted by their Conditions of Carriage.

What Happens If I Miss My Flight?

Effective January 1, 2016, if you have purchased a 'free to change' economy class ticket and you don't make your flight ('no show'), you’ll no longer be able to obtain a refund.

However, within a period of 96 hours of your original flight departure time you will be given the opportunity to rebook your ticket. In such case you’ll have to pay a penalty of AED 365 plus any difference in fare.

What Time Does Check-in Open?

The flydubai check-in opens 3 hours before any scheduled departure.