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Forest Essentials FAQ

How Can I Protect the Balance On My Card In Case the Card is Lost Or Damaged?

The balance on your Soundarya Card is secure. You can visit any Forest Essentials stores in India and upon verification of your details you would be issued a new card.

What Happens When the Reward Points Expire? How Do I Protect My Reward Points From Expiring?

When the reward points expire, the value on the Card will be cancelled and it will show zero balance. To protect the reward points from expiring, ensure that you use the Card at least once in 12 months.

What is the Validity Of My Soundarya Card?

The Soundarya Loyalty card has lifetime validity but if the card is not used for more than 12 months for the purpose of updating or redemption of points, the reward points will expire and lapse after a period of 12 months of no use.

How Do I Redeem My Points for Products?

You can redeem your Soundarya points against your order value on the cart page by selecting “Soundarya Loyalty Points Redemption”. You will have to enter your 16 digit Soundarya card number printed on the back side on the card along with your password.

Would I Get Reward Points for My Online Purchases?

Yes, on every online purchase, Soundarya Club members entitled to earn reward points. Please enter your loyalty card number on the Thank You page after placing the order and points will be automatically updated once the invoicing is done for your online order. Please be informed that this updating of points is not on real time basis and may take up to 24 hours to reflect. You can also place a request at [email protected]ialsindia.com stating your online order no. as well as Soundarya Club membership number.

How to Pay Using Soundarya Card?

Your Soundarya Card may be presented in full or part payment for goods at any Forest Essentials stores in India. Any remaining balance will be shown on your receipt and may be used against future purchases.

How to Access My Soundarya Club Account Online?

To access your Soundarya Club account online, log on to www.forestessentialsindia.com, click on "Loyalty Member Login" and "Sign Up". We strongly suggest the eligible purchasers to sign up and create their profile.Kindly avoid any misuse of the card.

How Can I Become a Soundarya Club Member By Purchasing Online?

On an online purchase worth INR 5000/- (excluding shipping charges) or above, the purchaser is entitled to become a member of the Soundarya Club. If interested in the membership, please select “Yes, interested in Membership” after placing the order on the Thank you page, and we would dispatch a Soundarya Card along with your order. Alternatively, you are eligible for the Soundarya Club Membership if you purchase products worth INR 5,000/- or above at any exclusive Forest Essentials retail stores across India.