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Frontier Airlines FAQ

Does Frontier Participate In TSA Precheck Or CBP Global Entry?

Frontier Airlines has teamed up with the U.S. Transportation Security Administration (TSA) to make your travel even easier with TSApr✔ ®.

Is There a Customer Service Phone Number I Can Call?

For assistance regarding your travel, please call at 801-401-9000 [Call: 801-401-9000] (24 hours a day, 7 days a week).

Does Frontier Airlines Offer Wi-fi, TV, Movies, Or Other In-flight Entertainment?

These services are not currently available on Frontier flights. Frontier Airlines would rather pass the cost-savings on to customers and offer the lowest fares possible!

What are the Sizes and Weight Limits for Bags?

Personal Items: Personal items can be no larger than 14” tall, 18” wide, and 8” long. Personal items must  fit under the seat in front of you. Think purses, totes, computer bags, briefcases, diaper bags, and kids backpacks!

Carry-On Baggage: Carry-On Bags can be no larger than 24” tall, 10” wide, and 16” long (including handles, wheels, and straps) and no heavier than 35 pounds. Carry-On Bags must be able to fit either underneath the seat or in the overhead bin. Think large backpacks, small duffel bags, and small suitcases/wheeled bags!

Checked Baggage: Checked bags must be no larger than 62 linear inches (that’s length + width + depth) and no heavier than 50 pounds. Baggage that exceeds these limits will have an additional charge of $75 for each bag that is overweight and $75 for each oversized bag, and bags over 100 pounds or in excess of 110 linear inches will not be accepted. Think large duffel bags, large suitcases and sporting equipment!

Can I Cancel My Reservation?

Within 24 hours of purchase: All tickets may be cancelled for a full refund up to 24 hours after the time of purchase (Note: Tickets purchased within 7 days of travel will be held as credit and are subject to the $99 cancellation fee).

Do I Have to Purchase a Seat Assignment?

Frontier Airlines' fares do not include a seat assignment. You may purchase a seat assignment at the time of booking and after booking. If you’ve already purchased your ticket, you can buy a seat assignment on your Manage my Booking page through logging into My Trips or when you check-in online within 24 hours of departure.

Do I Have to Pay to Bring a Carry-on Bag?

Frontier Airlines' fares include one free personal item (a personal item must be able to be stowed under the seat in front of you). Carry-on baggage is not included in your fare. You can purchase carry-on baggage at the time of booking and after booking.