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How to Make a Return to Giglio

  1. Log in to your private area and click on “My orders”;
  2. Select the order containing the item/s you want to return and click on “I want to return one or more items”;
  3. Select the item/s you want to return and choose the refund method;
  4. A- Return shipments into Italy are free. Please, make sure the pickup address you find in the collection form is right and arrange your pickup. The courier will pick up your box within 2 days and will provide you the waybill (you don’t need to print any document!).

4B- For shipping outside Italy, you may choose to use our Easy Return service or the Return arranged by the client.

The Easy return service provides the home collection arranged by (the service is not available in some countries).

Our courier will pick up the box within 2 days and will provide you the waybill (you don’t need to print any document!). The service cost depends on your nation and may vary from 12€ to 60€. You will not pay any money at the collection since we will deduct the Easy return service cost from your refund.

The Refund arranged by the client allows you to choose the courier you prefer and to pay directly to him the shipment cost.

The procedure will allow you to create the return form containing all the instructions concerning the shipping, that you will receive by email. Download, print, and put the form inside the box.

Send the box containing the return to S.r.l., Via Giovanni Ferro Luzzi, 3 - 90143 Palermo (Italy).

Please, remember you may start a return procedure within 14 days from the delivery date (including public holidays). After the deadline, the return procedure will be disabled.

What is the Return Policy Of Giglio?

You may return one or more items, provided that they were not used or worn, within 14 days from the delivery date and receive a refund equal to the price of the returned items. The return is free for Italy (San Marino and Vatican City included). The return fees must be paid by the client for all orders received outside Italy.

The client can not change the returned item/s with other products.

Is There Any Order Insurance Policy?

All the shipments are covered against damage or loss.
The insurance is free and will value until delivery to the address indicated by the client.
Therefore, in order to provide the service, you are responsible to pick up the order.

Giglio suggests you plan it in time and eventually to make contact with the Customer Care if you can not pick up the order.

How Much is the Shipping Rates?

The standard shipping, 4-6 working days, is free everywhere in Italy, the Republic of San Marino and Vatican City. The fast shipping, 2-3 working days, costs €9,99.

All the shipments are covered against damage or loss. This service is free for all clients and for any destination (see details).

Shipments are traceable.

At the time of shipping, the client receives the tracking number, in order to follow the progression of the shipment, 24 hours a day, on the courier’s website.

The Product Quality From is Guarantee?

Every item and brand is carefully selected according to high-quality control standards.

However, Giglio denies all responsibilities for malfunctions, also if temporary, or for particular configurations of the Client’s computer screen that may distort the perception of the colors or the characteristics of the items visible on the website.

What Kinds Of Products Do Giglio Sell?

Giglio sells only high-quality products bought directly from the most prestigious Italian and international fashion companies, or from partners that have been carefully selected.

Giglio and its partners are Official Dealers of all the brands and products available on this Site.