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GracoBaby FAQ

What is Soothe Surround™ Technology?

Soothe Surround™ Technology mimcs time-tested, proven methods that parents use to soothe their little ones. Soothe Surround™ recreates these soothing techniques, like the middle of the night car ride, within the swing, by linking the sound and motion of a moving car to soothe baby from the comfort of your own home!

My Graco® Swing is Not Working Properly. How Do I Get Assistance?

If you experience any difficulties while using your swing, please contact the Customer Service Department to troubleshoot possible solutions at 1-800-345-4109.

Is There Any Form Of Latex In My Graco® Swing?

Graco® does not use Latex in children’s products.

Can I Install My Car Seat Using the Seat Belt If the Belt is Located Forward Of the Seat Crease?

Vehicle seat belts located forward of the seat crease may not securely hold the child restraint. Check your vehicle owner’s manual or see vehicle dealer for car seat installation requirements.
The position will be that if a tight install can be achieved then it is a good seating position to be used.

How Do I Change the Position Of the Crotch Buckle?

The correct slot is the one that is closest to your child without being underneath your child.

To Adjust Crotch Buckle Strap (Also located in your owner's manual):

  • Recline the car seat and locate the metal retainer under the car seat shell.
  • Rotate the metal retainer and insert it up through the shell and seat pad. From the top of the car seat, pull the buckle out.
  • Insert metal retainer in the new buckle strap slot. Reach underneath the car seat and pull the metal retainer through.
  • Pull up on the buckle strap to make sure it is secured.