H&M Coupons & Promo Codes

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H&M FAQ

How Do I Wash Knitted Wool Garments?

Make sure you follow the care instructions on the label. If your washing machine has a wool program, use this. If hand washed, remember to carefully squeeze any extra water out of the garment. Reshape the garment after wash and dry flat for optimal care.

Does H&M’s Jewellery and Other Metal Details Release Nickel?

H&M applies the limit for nickel that is developed /set with concern for users. Frequent tests are done to assure that the limit is not exceeded.

How Do I Return Or Exchange an Item Purchased In a Store?

Items purchased in an H&M store may not be returned to hm.com.

Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. All returned items must have the tags attached, along with the original sales receipt.

Merchandise returned after 30 days or without the original sales receipt will require a valid photo ID. These returns will be refunded with an H&M merchandise credit at the current selling price, usable on future H&M store purchases.

How Can I Track My Purchased Order?

As soon as H&M is ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order under My Pending Orders when you log in at My H&M or by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.

What are the Shipping and Handling Costs?

H&M offers free shipping on all Standard orders of $40 or more with code 0040, regardless of the size and weight of your package. For Standard orders under $40 there is a flat rate shipping fee of $5.99.

H&M also offers Next Day Delivery for $24.99.

How Long Does Standard Delivery Take?

Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.

Shipping is available within the US and standard orders can be delivered to P.O. boxes.

H&M also ships standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size.

During high season and sale, delivery might take a little longer.

How Can I Add a Discount On My Order?

If you received a discount code from H&M you can enter this code at the checkout page. The field for the discount code is located on the right side above the purchased items.

Which Credit Cards are Accepted?

The following credit cards are accepted at H&M: Visa, MasterCard, Discover and American Express. Note that if you have pending orders, all orders will be paid for with the last credit card used.

I Responded to an Email And/or Online Questionnaire to Enter a Contest. is This an H&M Initiative Or is It Fraudulent?

All H&M campaigns are promoted either through hm.com or H&M's official social media channels. H&M cautions you to read the fine print and legal disclaimers when entering online contests. You will note in most situations that the promotion is in no way associated with our brand. If you have entered your cell phone number in response to an email that you received for a chance to win an H&M contest, you are an on-going victim of this perpetration, or are now receiving unwanted SMS text messages, H&M encourages you to contact your phone provider and block the offending phone number.

How Can H&M Keep Their Prices So Affordable?

H&M buys large quantities of the same garments directly from the supplier, with few middlemen, and sell the garments in H&M's own stores. H&M has considerable experience in the textile industry and a thorough knowledge of which goods to buy from which markets. In addition, H&M have invested considerably in a fast and cost-efficient distribution system. H&M is also permeated by cost-consciousness at every level, allowing H&M to offer goods to customers at the very best prices possible.

Why Should I Create a User Profile At H&M?

Before placing an order, you need to create a user profile. When you log in to your user profile, your personal details are already stored so that you don't have to enter them again when placing a new order. You also have access to My H&M, where you can get a full overview of your profile, pending orders, order history, shipping and payment details.