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Home Depot FAQ

What is the In-Store Return Exceptions?

Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Registration of Store Credit may be required. Please bring a valid driver's license or government-issued photo identification for registration. 

Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price.

Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depot's corporate office.

Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made .

What's the 30-day Return Policy?

The following items may only be returned within 30 days of purchase: 

  • Furniture 
  • Mattresses
  • Area Rugs
  • Generators (other than Whole House and Stationary Generators)
  • Gas Powered Equipment and Tractors
  • Consumer Electronics (Televisions & Computers)

What's the Return Policy On Hazardous Materials?

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store. 

Are There Any Delivery Restrictions?

Any states with delivery restrictions will be noted on each item’s product information page. 

For items eligible for delivery to Alaska and Hawaii, please allow an additional 2-5 business days. Additional remote surcharges may apply.

HomeDepot is not able to ship to international destinations, PO Boxes, APO/FPO/DPO addresses at this time.

What Happens If My Item is Backordered?

When a product is in backorder status, the estimated delivery date is provided on the product information page and in the order confirmation e-mail. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will receive a Backorder Notification email. In both scenarios, your item will ship as soon as it becomes available and you will not be charged until the item ships. Items on backorder will be automatically cancelled at 60 days without customer authorization to extend the order. 

For major appliances, the delivery calendar will provide the first available delivery date based on the estimated date that the product will be available. If the product is not available for 90 days or more, you will not be able to place an order for the item. 

What If My Merchandise Arrives Damaged?

If you order arrives with damage, please call 800-430-3376 so we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt. 

Can I Change Or Cancel My Order Of Home Depot?

If you would like to change or cancel your order, please call the Homedepot.com Customer Care Team at 800-430-3376 as soon as possible. They will do everything they can to accommodate your request if your order has not already been processed.The order-fulfillment and shipping systems of Home Depot are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed.

When Will My Order Arrive?

Estimated delivery dates are provided for each item in the product information page. To check the status of your order online, please visit The Home Depot order status page. Enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.