Homesquare Coupons & Promo Codes

Homesquare FAQ

How to Return an Item Or Order?

Please contact Homesquare within 30 days of receipt of the item by logging into “My Account” to file a return request. An RMA Number (Return Merchandise Authorization) will be provided from the manufacturer and a return address and full return instructions will be provided will allow you to pick a suitable carrier and return the item back to the manufacturer. This process usually takes approximately 5-7 business days. Returned items without an RMA number will generally be refused by the return warehouse and credit will not be processed. 

All items must be returned in their original packaging, and unassembled. Homesquare is unable to offer returns on modified or assembled items as the manufacturer will deem these “used”. Once you provide us with the return tracking number Homesquare will track your return to confirm its arrival back to the manufacturer. A refund will be credited to you once the manufacturer has received, inspected and confirmed undamaged. 

If you prefer not to receive replacements and Homesquare has determined that the damage that resulted was carrier related and the damage was noted upon receipt you can request a full refund. This process will take a little longer as Homesquare will need to retrieve the delivery documents to confirm it was correctly notated. 

You can expect to receive your refund within four weeks of shipping the product back to the manufacturer. In most cases, the refund will be issued sooner. The four week timeframe includes shipping time (5-14 business days), product inspection (3-5 business days), and refund processing back to your payment method (3-5 business days).

What If My Homesquare Order Arrives Damaged Or Defective?

Homesquare's ultimate goal is to ensure you are fully satisfied with your order. Although it is rare for items to arrive damaged, Homesquare understand that it does occur on occasion. In the unlikely event that your order arrives damaged, Homesquare will make every effort to help you obtain the necessary replacements as quickly as possible and at no extra cost to you. 

In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. 

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal. 

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact Homesquare within 48 business hours of receipt. 

For truck freight (back of truck, LTL) or White Glove deliveries, noting damage is essential. It is the customer’s responsibility to note any discrepancies to their order upon receipt. It is this notation that will allow us to provide the proper free replacements to you. Below is a sample of the correct way to sign for damage for two larger truck freight carriers.

What to Expect to Know On Delivery?

Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service. 

In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. 

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal. 

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact Homesquare within 48 business hours of receipt.

What is White Glove Silver/Inside Delivery?

White Glove Silver/Inside Delivery takes away the hassle of moving furniture! Delivery is made inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box. 

The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact Homesquare. These services are often available but there will be additional charges.

What is White Glove Shipping?

White Glove Shipping includes various levels of inside delivery, unpacking and assembly of your order, depending on the service level selected. Please see below for full descriptions of each service level. White Glove Shipping is comparable to truck freight shipping, but due to the extra time and person power needed to take care of your order, the shipping time may be anywhere between 5 and 17 business days (excluding pre-ship time) until the carrier contacts you for delivery. 

White Glove shipping is available on most high-end office items, dining furniture, bedroom items and mattresses. Homesquare may be able to add White Glove service to certain items for an extra charge – please contact sales department for more information when placing an order. 

Delivery appointments usually consist of a four (4) hour appointment window during normal business hours (8 am-5 pm, Monday-Friday); depending on your location, the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Should you require an after-hours delivery (evenings, weekends), delivery at a specific time, have an inquiry regarding white glove shipping options or to find out how often the carrier will be in your area, please contact our customer service team and they will be happy to help. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service.

How to Use Promotional Codes?

Join Homesquare's email list! By doing so you will receive all Promotional Codes, these codes can give you discounts on specific items, or significant discounts on any item you choose. These codes can be applied during the checkout process for big savings.

Will I Pay for the Sales Tax?

Homesquare does not charge Sales Tax within the USA, except within the state of Virginia. All Canadian orders will be charged the taxes applicable to their province, the exact tax will be shown in the checkout page after you have entered the shipping address.

How Do I Know My Order Confirmation?

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This confirmation will include both an invoice for record of payment and your Homesquare Order Number. This email is your receipt – if by chance you lose it, please let Homesquare know and they will be happy to provide a copy. Please review it upon receipt to check for any unwanted errors – catching them early is key. 

If you do not receive an "Order Confirmation" email from Homesquare, please contact Homesquare to resolve the issue. Be sure to include your account email address and order number – if you have not received it, there may be an error in your email address within accounts. Homesquare will provide a new confirmation on the spot.

What are My Homesquare Payment Options?

Credit Cards – Homesquare accepts American Express, Discover, MasterCard and Visa. 

Paypal – PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions. It's accepted by merchants everywhere, both on and off eBay. 

Visa Checkout - Visa Checkout is a new payment service by Visa. 

  • You can store one or more of your Visa, MasterCard, American Express or Discover cards in a Visa Checkout account. 
  • When ready to pay, access the payment information you want to use simply by entering you email address and password during the checkout process.
  • Your 16 digit card number will not be displayed when you pay online.
  • Enjoy the same rewards and protections you currently get when you use your cards.
  • Visa does not charge a fee to pay on websites that accept Visa Checkout

Amazon Payments - Amazon Payments enables Amazon customers to use the payment methods stored in their Amazon.com account to pay for goods and services on websites and applications accepting Amazon Payments. Amazon Payments can be used by individuals and businesses.

Wire Transfer – For larger orders we may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service. 

Gift Cards – Should you pay for your order using a Visa, Mastercard or American Express gift card, it is imperative you retain the card as any potential refunds or credits will be processed back to your original method of payment. 

How Do I Place an Homesquare Order?

Homesquare offers a variety of ways to place an order: 

Order online - When you place an order through website you will find it safe, easy, and fast. You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you within seconds! To keep your information safe and secure, Homesquare use Thawte and ScanAlert/Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available. 

Call Homesquare - If you prefer talking to a person when placing an order, Homesquare gives you the option of ordering by phone.

What is the Warranty Of Homesquare?

All products offered on Homesquare websites are brand-new and backed by the applicable manufacturers' warranties. The default warranty or length of time the warranty is applicable varies from company to company: products are supported in accordance with the terms and conditions of each individual manufacturer. This information is usually provided as part of individual product descriptions.