Visit the Contact Us section of our website, where you can e-mail helpful customer services department. Alternatively, call Hot Diamonds free on: 0800 0234481 (Monday to Friday - 9AM to 5PM).
When they receive your order, Hot Diamonds will e-mail you an order confirmation message. This can be considered assurance that Hot Diamonds have received your order, and that your order will be processed accordingly.
You can check the progress of your previous orders by viewing the order history section of your My Account pages.
Careful handling of your Hot Diamonds product will be rewarded with many years of enjoyment. Finger marks and the dulling caused by day-to-day wear can be removed by lightly polishing with a microfibre cloth. Please note: Excessive rubbing may damage the protective coatings applied to some metals.
Other simple guidelines include:
Hot Diamonds guarantees that the diamonds used in all Hot Diamonds jewellery are purchased from legitimate conflict free sources, in compliance with the Kimberley Process and associated United Nations resolutions.
Hot Diamonds supports the Kimberley Process Initiative to eliminate conflict diamonds from world trade; further details on the Initiative can be found at www.kimberleyprocess.com, and www.diamondfacts.org.
Unfortunately, women's earrings are only sold in pairs. Men's earrings, however, are always sold singularly.
Same Day Dispatch:
Unfortunately, all retail stores that stock Hot Diamonds products are independent from Hot Diamonds Group, and consequently will not be able to handle returns under any circumstances.