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HP FAQ

I Typically Print In Black and White Only, So Why are My Color Ink Cartridges Empty?

With some printer models, black areas might be printed with a mix of black and color inks to decrease grain. Additionally, a little ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality.

Can I Print Only With Black Ink If Grayscale is Not an Option With My Printer?

Most printers that use integrated printhead (IPH) ink cartridges can print without a tri-color ink cartridge. To print with black ink only, remove the tri-color ink cartridge, and then acknowledge the Single Cartridge Mode message that displays on the printer control panel or computer.

How Can I Avoid Paper Jams When Duplex Printing?

To avoid paper jams, do not print on both sides of transparencies, envelopes, photo paper, glossy paper, paper lighter than 60 g/m2 (16 lb) and paper heavier than 105 g/m2 (28 lb).

How Do I Save Print Settings As a New Shortcut Or As Defaults for All Print Jobs?

Create a new custom shortcut in the Document Properties or set defaults for all print jobs in the HP driver. 

To create a custom shortcut (if the Printing Shortcut tab is available), click one of the print job shortcuts, change any of the settings, click User Specified Print Settings, then click Save as.

To set default settings for all print jobs, continue with these steps.

  1. Search Windows for 'printers', then click Devices and Printers in the search results.
  2. Right-click the icon for your printer, then click Printer Properties.
  3. Click the Advanced tab, then click Printing Defaults.
  4. Change any settings you want as defaults, then click OK.

How Do I Create a Mirror Or Reverse Version Of a Photo?

The Paint app has settings for flipping a photo over for print jobs such as iron-on transfers. 

  1. Right-click the photo you are printing, then select Paint from the Open with menu.
  2. On the Home menu, click Rotate, then click Flip horizontal to create the mirror image.

How Do I Print Photos From My Phone Or Tablet?

Go to one of the following documents for steps and requirements to print pictures from a mobile device to a printer that is on the same wireless network.

How Do I Get the HP Driver?

If you cannot find all the available print settings, you might not have the full feature HP driver installed on the computer. Download the latest driver from the HP Software and Driver Downloads page. 

  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
  3. Go to HP Customer Support - Software and Driver Downloads.
  4. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
  5. Click Download next to the full feature driver.
  6. Use the HP Download and Install Assistant for a guided driver download and installation, or select Download only to manually open or run the driver file through your Internet browser’s download tools.
  7. During the installation, select the Typical or Recommended type of installation when prompted by the software installer. If you choose a Minimum installation, read the description of each software component carefully to avoid unintended loss of printer functionality.

How to Print (Windows)?

You can learn how to print from a USB or wirelessly-connected HP printer by following the steps below. 

  1. Select the file you want to print and open the file so it appears on your computer screen. 
  2. Press the Ctrl and P buttons on your keyboard at the same time.
  3. Once the printing pop-up menu appears on your computer screen, select the printer you intend to send the job to. If the printer is not connected, get help setting it up through the USB Printer Setup for HP Printers (Windows). For wireless printer setup and connection, get help connecting the printer wirelessly 
  4. If needed, modify your print settings. This step is optional.
  5. Click the Print button on screen to send the job into the printer print queue and wait for the job to complete.