Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at your local store.
If a problem occurs with your assembly please call the IKEA US Contact Center at 1-888-888-4532 for resolution. Please have your receipt and order number available.
Please call the IKEA US Contact Center at 1-888-888-4532 for questions about your delivery.
The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.
All IKEA store locations provide complimentary wheelchairs inside the store entrance.
IKEA offers various activities for children. Småland is a supervised play area in the entrance lobby for children between the heights of 37"-54" who are potty-trained (no pull-ups). Kids can play in this safe, imaginative environment for up to one hour and depending on availability, up to 90 minutes for IKEA Family Members! Many of our store locations also offer a children's corner in the restaurant. We regularly organize activities, contests and games.
IKEA strives to maintain availability of all items listed in their catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, their store co-workers can provide delivery information on an out of stock item. IKEA products are manufactured all over the world and there are many circumstances that can sometimes impact supply. Simply go to the product page of the item you want to check stock for and choose your local IKEA location, then click on the "Check Stock" button.
First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on the product label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.
If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.
For missing parts of appliances, please provide the serial number of the item.
IKEA offers a flat rate delivery service to your home or business starting at $59. If you choose to have your items delivered, simply speak to an IKEA Co-worker for more details.