India Jane Coupons & Promo Codes

  • Sale

    Gainsborough Armchair - Gold

  • Sale

    Gifts, India Jane's V & A Collection, India Jane's V & A Collection

  • Sale

    India Jane's V & A Collection, India Jane's V & A Collection

  • Sale

    Tea Tree Temple Jar Lamp Base

  • Sale

    Summer Sale Now On! 20% Off Furniture & Made to Order Up to 60% Off Selected Prices!

India Jane FAQ

What is the Specific Steps Of Returning Goods to Stores?

Goods may be returned for exchange, refund or credit note within 14 days of the purchase date or date of delivery, providing they are returned to the store where the purchase was made, in perfect, saleable condition, in the original packaging and accompanied by a receipt. The customer is entirely responsible for the transportation & packaging of such goods.

Sale or reduced items are ‘Sold as Seen’ and therefore cannot be returned or exchanged.

This does not affect your statutory rights.

What is the Policy Of Returning Damaged Items?

Replacements for exchange of damaged goods will only be dispatched once the original item has been received at our warehouse.

In the rare event that an item arrives to you damaged, please notify us via email attaching photographs of the damage. Once we receive your photographs we will be happy to offer you free returns on these goods.

India Jane does not offer refunds on the following items:

  • Items returned after 28 days.
  • Delivery Cost, unless the goods arrived damaged.
  • Items without a completed returns form.
  • Damaged items not notified by telephone or email to us within 7 days.
  • Gift Vouchers. (This does not affect your statutory rights)

How to Return the Heavy Items?

Heavy goods items can be taken away at the point of delivery free of charge. If you subsequently decide to return the products, it may take up to 28 days for collection and a restocking charge of £50 will be made to cover the costs of collection.

Please call on 020 8799 7152 to arrange the returns of heavy goods. Refunds will only be given provided that store receives a completed returns form and on receipt of the item(s).

How About the Policy Of Returns & Exchanges?

If you’re not entirely satisfied with your purchase, please follow the steps below and we will work hard to put things right for you

As a family owned and run independent business we aim to be transparent about our delivery & returns costs. We don’t make profit from delivering our products to customers and have chosen to charge for delivery & returns rather than hiding it within the cost of our products. We work hard to find you best delivery service for all goods we sell and charges are reflected in the weight & size of the goods you are ordering.

What is the Policy Of Delivery Of India Jane?

As a family owned and run independent business we aim to be transparent about our delivery & returns costs. India Jane doesn’t make profit from delivering products to customers and have chosen to charge for delivery & returns rather than hiding it within the cost of our products. India Jane works hard to find you best delivery service for all goods India Jane sells and charges are reflected in the weight & size of the goods you are ordering.

India Jane delivers to UK mainland, Scottish Highlands & Islands, Isle of Wight, Isle of Man, Scilly Isles, Channel Islands, Northern Ireland & Republic of Ireland. If you live abroad India Jane is happy to deliver your goods to your nominated UK-based International Shipper.