Now Size exchange is just a few clicks away! Please follow the below mentioned steps to exchange a product with another Size:
Once you have raised an exchange request, you will receive a confirmation on your registered Jabong email ID and SMS containing timelines of pickup and delivery. In case of pickup, Logistics partner may send you a SMS intimating about the same.
At any time, you can track the status of your exchange requests under “My Orders” of App/Website.
Jabong offers a ’15 DAYS FREE EXCHANGE SERVICE’, wherein you can raise online request for a size exchange of a product. If you are unable to raise the exchange request, it may be due to the reason that your product has crossed the 15 day exchange window.
Also, as per Jabong policy, the following products are not eligible for exchange:
Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact customer care.
For cases where refund has been initiated, refund details are sent to the registered email id. Jabong requests you to check your email id. The refund amount should reflect in your bank statement with "Novarris Fashion Trading Pvt. Ltd" as the payee name.
If refund is not reflecting in the account statement, you can trace the amount by sharing the refund details with your bank. If you are still unable to track your refund, please feel free to reach out to customer support team.
Please check with your bank for the transaction status. Amount pertaining to a failed transaction is normally rolled back within 7 working days. However, the time taken can vary from bank to bank. If the transaction was successful and the money has been credited to account Jabong will initiate refund within 2 working days.
The expected timelines are as below:
Jabong offers a '15 DAYS FREE RETURN SERVICE’ within 15 days of order delivery. If you are unable to raise a return request, it may be because your product has crossed the 15 -day return window.
Also, as per Jabong policy, the following products are not eligible for returns:
For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact customer care.
If your product has been cancelled, it may be because of one of the following reasons.
Jabong will apologize for the inconvenience you had to face. Please do not place an order for the same product even if it is visible on the website or App as the issue might still not have been resolved. You can choose from similar products and place a new order.
Sorry, Jabong will not be able to honour your request to prioritize or delay the delivery. While Jabong always strive to deliver your orders as fast as they can, delivery timelines depend on several factors, such as the courier service and your location.
However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he gets in touch with you.