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Jabong FAQ

How Do I Exchange a Product With Another Size?

Now Size exchange is just a few clicks away! Please follow the below mentioned steps to exchange a product with another Size: 

  1. Sign In with your registered E-mail ID or Sign In with Google/Facebook
  2. You can create Size exchange for products purchased from Jabong within 15 days of its delivery under “My Orders” section of App or Website
  3. Click on Order Details of the Order which includes the product you want to exchange
  4. Look for the Exchange Tab to check whether the Exchange is applicable on your product or not
  5. Click on exchange against the product you wish to exchange, if applicable

WHAT NEXT?

Once you have raised an exchange request, you will receive a confirmation on your registered Jabong email ID and SMS containing timelines of pickup and delivery. In case of pickup, Logistics partner may send you a SMS intimating about the same.

At any time, you can track the status of your exchange requests under “My Orders” of App/Website.

Why Am I Not Able to Exchange My Product?

Jabong offers a ’15 DAYS FREE EXCHANGE SERVICE’, wherein you can raise online request for a size exchange of a product. If you are unable to raise the exchange request, it may be due to the reason that your product has crossed the 15 day exchange window.  

Also, as per Jabong policy, the following products are not eligible for exchange:

  1. Inner wear, Lingerie, Swimsuits, Socks
  2. Fragrances, Beauty products
  3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
  4. Bundled items

Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact customer care.

My Refund Has Been Initiated But I Have Not Received the Credit. Why?

For cases where refund has been initiated, refund details are sent to the registered email id. Jabong requests you to check your email id. The refund amount should reflect in your bank statement with "Novarris Fashion Trading Pvt. Ltd" as the payee name. 

If refund is not reflecting in the account statement, you can trace the amount by sharing the refund details with your bank. If you are still unable to track your refund, please feel free to reach out to customer support team.

My Order is Not Confirmed, But the Amount Has Been Debited From My Account. Why?

Please check with your bank for the transaction status. Amount pertaining to a failed transaction is normally rolled back within 7 working days. However, the time taken can vary from bank to bank. If the transaction was successful and the money has been credited to account Jabong will initiate refund within 2 working days. 

The expected timelines are as below:

  • Net-Banking: 7 business days
  • Debit Card /Credit Card: 7 business days

Why Am I Not Able to Return My Product?

Jabong offers a '15 DAYS FREE RETURN SERVICE’ within 15 days of order delivery. If you are unable to raise a return request, it may be because your product has crossed the 15 -day return window. 

Also, as per Jabong policy, the following products are not eligible for returns:

  1. Inner wear, Lingerie, Swimsuits, Socks
  2. Fragrances, Beauty products
  3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
  4. Bundled items

Please note:

For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact customer care.

Why Has My Product Been Cancelled?

If your product has been cancelled, it may be because of one of the following reasons. 

  1. Technical issue
  2. Quality check
  3. Operational issue at vendor's end

Jabong will apologize for the inconvenience you had to face. Please do not place an order for the same product even if it is visible on the website or App as the issue might still not have been resolved. You can choose from similar products and place a new order. 

I Want to Prioritize / Delay My Product Delivery, What Do I Do?

Sorry, Jabong will not be able to honour your request to prioritize or delay the delivery. While Jabong always strive to deliver your orders as fast as they can, delivery timelines depend on several factors, such as the courier service and your location. 

However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he gets in touch with you.