All shipments are fully insured. Jewelry Affairs urges you to inspect your package for signs of damage or tampering before signing for the delivery. If you notice any sign that indicates the package was tampered with or damaged, please refuse the package and contact our customer service immediately at 888-400-2749, Monday - Friday 9:00 a.m. to 5:00 p.m. EST.
Jewelry Affairs pack each item inside of an elegant jewelry box. Then that jewelry box is carefully packaged for shipping with full insurance coverage. All items must be fully insured for the safety of your purchase while in transport.
Jewelry Affairs recommends that you regularly clean your diamond jewelry to remove unwanted build up caused by everyday activities, frequently used chemicals and beauty products. An affordable and easy way is by using a gentle detergent and soft toothbrush. Jewelry Affairs also believes it is recommendable and wise to bring your diamond to a professional to check and make sure that the setting remains secure and have a good professional cleaning as well.
By law, orders will have sales tax applied if shipped to an address in the state of New York only.
Debit cards are similar to credit cards. However a Debit card debits the funds directly from your bank checking account upon approval of the funds. Credit cards will allocate the funds and charge upon shipping of your items. The main difference for most is that some banks usually institute a daily charge limit on debit cards, causing some orders to be declined if the order total is greater than the daily charge limit. If this happens to you, you may wish to contact your bank and request a one-time waiver to the daily charge limit.
Jewelry Affairs gladly accepts all major credit cards Visa, MasterCard, American Express and Discover. Jewelry Affairs also accepts PayPall and Amazon Payments
Orders can only be canceled by a Jewelry Affairs customer service representative. You must call the customer service at 888-400-2749 to see if the order can be canceled. Please be aware that customer service is available Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST. The best time to cancel your order is within 30 minutes of placing it on the website. The longer you wait the less chance you will have to STOP the order before it goes through Jewelry Affairs' system to the shipping department. The order will be shipped and you will then have to return the merchandise.
"In-stock" items usually ship within 1-2 days from the time the order is approved. Made to order items may take 1-5 days before they ship. Items that are out-of-stock will be canceled and a cancellation notice will be sent via email (if email address is on file) or mail.
If you have a special discount / promotional offer from Jewelry Affairs, simply enter the promotional code in the PROMO CODE box provided in the checkout process. The discount will be applied and reflected at the time of check out if not sooner. If you are having a problem applying it, please add a note in the comment box and Jewelry Affairs will be sure to take care of it for you at processing time.
If you receive an order confirmation email and notice a mistake with the order, please call Jewelry Affairs at 888-400-2749. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) at [email protected]
As soon as your order leaves the warehouse, the system automatically sends you a shipping confirmation email with your UPS tracking number. Click on the tracking number and you can access to-the-minute location information.
Simply click on the item that you would like to order, and then choose the color / size via the drop down choices. Then click on ADD TO CART and continue shopping. This will not obligate you to buy the item, but places it in your Cart for further review.
When you're ready to complete your order, click on the SHOPPING CART to confirm that you have all the items you want in the color / size you need. After you've made any changes and updated the quantities, click on PROCEED TO CHECKOUT this will take you to an order form where you will provide shipping and payment information. Finally click on SUBMIT ORDER and your order will be placed. Our Order processing dept. will receive and process the order by 02:00 p.m. EST.