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  • Coupon

    10% Off Personalized Jewelry

Jewlr FAQ

What Forms Of Payment Does Jewlr Accept?

Jewlr accepts Visa, American Express, Mastercard, Discover, Visa/Debit, prepaid Visa or prepaid Mastercard or Paypal. If you wish to pay with multiple credit cards, please call our customer service line at 1-866-610-8482 where our team can assist you further. Jewlr does not accept cash, cheques, installments, nor Cash On Delivery payments.

Can I Place an Order Over the Phone?

The best way to place an order is to do so online. If you are having trouble, please call the Customer Service line at 1-866-610-8482, and Jewlr's team will be happy to help you with any questions or concerns.

When Will My Order Be Processed?

All orders placed during regular business hours will be processed within 24 hours. All orders placed on weekends or holidays will be processed within 24 hours of the following regular business day. The approximate delivery time commences once your order has been processed.

Will My Ring Look Exactly Like the Preview Image On the Web Site?

When you personalize a ring on, you will see a preview of your item with your selected options. This preview is intended to give you an idea as to what your item will look like. Though Jewlr does their best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.

What is Swarovkski Zirconia?

SWAROVSKI ZIRCONIA stones are flawless simulated diamonds. The SWAROVSKI ZIRCONIA stones used in our jewelry are cut to the Swarovski Pure Brilliance standard, which offers the same brightness (brilliance) as the highest brilliance cut Tolkowsky Diamond. You can choose from 11 different colours to create a totally unique design.

Why Aren't My Birthstones Offered for a Particular Item?

Because Jewlr is not able to offer birthstones in all stone shapes and sizes, certain stones may not be available for every style of jewelry. SWAROVSKI ZIRCONIA does not offer all the birthstone choices.

What is the Difference Between Simulated Gemstones and Genuine Gemstones?

Simulated (sometimes called synthetic) gemstones are created in laboratories and emulate the characteristics and look of genuine gemstones. For example, cubic zirconia is a diamond simulant composed of zirconium oxide. Simulated stones tend to be vivid in colour as impurities are not present in a lab, and therefore do not modify the clarity or hue of the stone.

What are Birthstones?

Birthstones are gemstones that are traditionally associated with the twelve months of the year and are available both genuine and simulated. Certain birthstones such as diamonds, sapphires, emeralds and rubies are scarce and therefore more valuable, and may increase the cost of your customized item.

Does Jewlr's Charms Fit On a Pandora Bracelet?

Yes, all Jewlr's charms are designed to fit on Pandora bracelets or those of a similar style.

What is a Wish List?

Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 8 pieces with multiple customizations, save them to your list, and share with your friends and family. Wish lists are great for special occasions - let others know what you’re looking for, or share gift ideas for someone special.

Does Jewlr Have a Warranty On Jewelry?

Yes, Jewlr has a one-year warranty against any manufacturing defects on all of our jewelry. Any damage sustained by misuse or alterations not done by Jewlr will void the warranty.

Does Jewlr Have Any Stores I Can Visit?

No. Jewlr is strictly an online retailer. Because Jewlr does not need to carry any inventory, Jewlr is able to offer exceptionally affordable prices for personalized jewelry.

Where is Jewlr Located?

Jewlr is based out of Toronto, Ontario, Canada. All of Jewlr's jewelry is proudly made-to-order in the United States and Canada.

What Makes Jewlr Unique?

Jewlr is a leading online retailer of personalized jewelry. Every Jewlr item is manufactured in North America and shipped directly to customers in the USA, Canada, Europe, and Australia. Every item can be highly personalized by selecting metals, gemstones, and engravings to meet your exact style.